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    Customer Service Team Leader - United Kingdom - Rotork plc

    Rotork plc
    Rotork plc United Kingdom

    1 week ago

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    Description

    This is an exciting opportunity to manage a small team ensuring targets are met, through managing performance and behaviours whilst driving sales that will provide excellent customer service levels in line with Rotork's values.

    Reporting to the Customer Services Manager you will also partner with the Operations and Engineering teams at the Bath facility.

    In this role you will spearhead the inside sales and contracts team, bringing technical expertise and be responsible to maintain key customer relationships which include internal and external stakeholders, work collaboratively with external sales teams on customer issues and capture all customer feedback using this to drive continuous improvements across the department.

    This role would suit someone with a strong technical knowledge who can solve problems on your own and possess strong management skills.

    Experience Requirements:

    • Experience of working within a technical customer service environment
    • Experience of operating in a senior engineer or supervisor role within customer services / sales
    • Has an appreciation or working knowledge of inside sales and contracts roles
    • Has a good understanding of pneumatic or hydraulic engineered products
    • Experience of working on ERP systems

    The Successful Candidate:

    • Will be able to communicate with key stakeholders at all level
    • Will be able to understand and interpret customer's technical requirements
    • Has the ability to prioritise and multitask
    • Has good interpersonal and the ability to influence

    Additional Information

    Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

    Our purpose is Keeping the World Flowing for Future Generations.

    For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

    Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

    Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.

    #J-18808-Ljbffr
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