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    Contract/ Commercial Officer - United Kingdom - Bournemouth Borough Council

    Bournemouth Borough Council
    Bournemouth Borough Council United Kingdom

    1 week ago

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    Description

    Support/develop/lead on the ongoing operations relating to Multi-Storey Car Parks (across shared services) to provide a high level of customer service to motorists using these facilities, ensuring the smooth operation of all multi-storey car parks.

    To manage the day-to-day operation of the multi-storey car parks.

    To carry out patrols of the car park, ensuring proper use and offering a high level of customer service.

    Monitor car park CCTV system for improper use or vandalism of car park equipment or property.
    Maintain logs of machine faults, lift breakdowns, car park incidents and lost property.
    Report all incidents of machine failure to notify engineers, lift breakdowns to maintenance contractor.

    Answer queries from members of public, suppliers and staff in person and from car park help points providing up to date information in a professional and courteous manner.

    Perform all other work relating to permit sales as required by Parking Services or the Parking Operations Manager or Parking Supervisors.

    At the start of shift unlock office and stairwells, carry out necessary checks of the car park, the car park systems and ensure communication with call points and lifts are functioning.

    At the end of shift ensure the necessary stairwells and offices are locked and secure, ensuring that the car park is safe.

    To ensure that all areas of the car park are kept in a clean manner, litter is removed, lifts and stairwells are kept clean
    Produce management reports from the MSCP management software.
    Provide training of car park control equipment to staff as and when required.
    To undertake personal training and development activities necessary for the duties of the post.
    Previous experience in dealing with people face to face and over the phone.

    The post holder will need to demonstrate a flexible approach in undertaking a range of varied tasks, and respond positively to changes determined by the needs of the Service Unit.

    The service is delivered using a rota system that involves weekend working and bank holidays between 7am and 9pm.

    Must be able to travel, using public or other forms of transport where they are viable, or by holding a valid UK driving licence with access to own or pool car.

    BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people.

    By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

    We offer an excellent benefits package for further details see here

    We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes.

    BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment.

    Contract Type Permanent
    Business Unit Commercial Operations
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