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Walsall

    Medical Support Secretary - Walsall, United Kingdom - Walsall Healthcare NHS Trust

    Walsall Healthcare NHS Trust
    Walsall Healthcare NHS Trust Walsall, United Kingdom

    Found in: Talent UK C2 - 3 days ago

    Default job background
    Permanent
    Description

    Job summary

    An exciting opportunity has arisen for a Medical Support Secretary to support with the day to day running of the General Surgery Care Group. The expectation of role is to work across multiple teams and to provide a professional efficient and effective secretarial support service to support the smooth running of the team.

    Your should have out-standing and proven customer services skills or worked in a busy customer care focused environment. You will need to be able to work in a calm, logical and methodical way but also be able to multi-task due to on-going service demands. You must possess effective communication skills, able to work well under pressure and be a key team player

    Main duties of the job

    Provide secretarial support relating to office procedures including photocopying, filing, faxing, ordering and tracking medical records, dealing with incoming and outgoing post as required.

    Use multiple systems to carry out work including Microsoft Office products

    To deal with all enquiries in an efficient, polite and courteous manner providing a caring, compassionate, helpful service to patients, other health care professionals and the general public

    Receive and handling of internal telephone calls accordingly, actioning appropriately, liaising with other departments and other healthcare professionals across the organisation to support the patient experience

    About us

    Walsall Healthcare NHS Trust are recommended by colleagues as a place to work which is supported by the Trust values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce

    RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM

    Job description

    Job responsibilities

    Key Areas of Responsibility will include:

  • Assists and supports team of Medical Secretaries to provide a comprehensive, medical audio and word-processing service to the clinical team to include the typing of clinic letters and discharge summaries using advanced keyboard skills.
  • Communicate effectively with all members of the multi-disciplinary team including medical staff both internally and externally as required. Convey information to Medical Secretaries for action as appropriate.
  • To use electronic data systems to make patient appointments under the supervision of Medical Secretaries.

    • Maintain, collate and compile data/information from appropriate IT packages Careflow, Fusion etc. in a prompt and efficient manner

    Person Specification

    Qualifications

    Essential

  • Good standard level of education (2 GSCE's or equivalent)
  • NVQ level 2 in Customer Service (or equivalent)

    • Experience

    Essential

  • Experience with dealing with patients or working in a customer focused environment.
  • Experience of using IT systems/data input.

    • Skills

    Essential

  • Good keyboard, IT and administrative skills.
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