Jobs
>
London

    ME Solution Support Engineer - United Kingdom - Wiz, Inc.

    Wiz, Inc.
    Wiz, Inc. United Kingdom

    2 weeks ago

    Default job background
    Description
    Solutions Support Engineer

    SUMMARY

    As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience.

    In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, creating solutions for customers while scaling our support offering using coding and scripting.


    WHAT YOU'LL DO
    Responsible fortechnicalcustomer support experience within the Wiz product
    Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
    Identify cases that require escalation (either technically or strategically)
    Create, maintain, and coordinate incident management requests to product or engineering
    Design and implement solutions that scale the support offering through automations
    Coordinate with Customer Success Managers to address any technical issues impacting a customer's success
    Act as an advisor to the customer and handle complex, repeatable, or escalated cases.
    Create technical articles or knowledge base (e.g., edit or create news/ knowledge-basedarticles) that is internal or customer-facing for a better customer support experience
    Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business

    WHAT YOU'LL BRING
    ~ Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications.
    ~5+ years of hands-on, technical experience in customersupport, technical support, system administration, or related customer-facing role
    ~ A minimum of1+ year experience with Cloud technologies (Azure, AWS, GCP)
    ~ Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON

    Proficiency with command-line tools and Linux operating system environments
    Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage
    Familiar with security frameworks or tools
    Excellent organizational and project management skills
    Fast learner, natural curiosity, and love of technology

    NICE TO HAVE
    Experience with DevOps technologies
    Familiar withREST API's orGraphQL
    Knowledge of basic web technologies (e.g., HTML, DNS)
    Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
    Understanding of relational databases
    #J-18808-Ljbffr
  • ABL Recruitment

    Support Engineer

    1 week ago

    ABL Recruitment London, United Kingdom

    Role: Support Engineer · Expected duration: 9 months (May extend) · Start: ASAP · Office Location: Central London · Pay rate: £ £200.00 · Our client is a global technology leader. They are looking for a support engineer to support their robotics team. · **Responsibilities**: · - ...

  • Edison Hill Search

    IT Support Engineer

    1 week ago

    Edison Hill Search London, United Kingdom

    2nd Line IT Support Engineer - £26,000 - £32,000 DOE - East London, Docklands, Canary Wharf · Are you looking for a new and exciting challenge in the IT industry? · Join my client's growing team of IT Support Engineers at this MSP based in the heart of London's Docklands. As a 2n ...

  • ITECCO

    IT Support Engineer

    2 weeks ago

    ITECCO London, United Kingdom

    IT Support Engineer (International architectural firm) · Clerkenwell, Central London · Up to £32,000 + bonus · Job Summary · We are looking for an experienced IT Support Engineer to join an architectural firm in Clerkenwell, Central London. In this role, you will provide IT suppo ...

  • The People Network

    IT Support Engineer

    2 weeks ago

    The People Network London, United Kingdom

    IT Support Engineer · This international award-winning Online Gaming/Gambling giant is looking for an onsite IT Support Engineer to be the first point of contact for IT related issues, requests and proactively monitor the health of all IT systems within the company to eliminatean ...

  • ITECCO

    IT Support Engineer

    4 days ago

    ITECCO London, United Kingdom

    **Role: IT Support Engineer** · **Location: North London / Hybrid working** · **Salary: up to £34,000 DOE + bonus** · My multi-award-winning client in the Architectural sector which holds sustainability at the heart of their designs, is looking for an experienced IT Support Engin ...

  • Edison Hill Search

    IT Support Engineer

    5 days ago

    Edison Hill Search London, United Kingdom

    2nd Line IT Support Engineer - £26,000 - £32,000 DOE - East London, Canary Wharf · We have a fantastic opportunity for a 2nd Line IT Support Engineer to join a growing IT Support MSP based in London Docklands. · You will be a part of a dynamic team and gain exposure to varied cli ...

  • Devonshire Hayes Recruitment Specialists Limited

    IT Support Engineer

    2 weeks ago

    Devonshire Hayes Recruitment Specialists Limited London, United Kingdom

    Are you an experienced IT Support Engineer / Desktop Support Engineer with excellent communication skills? If so we have a 12 month FTC that we'd like to discuss with you. · Please note this role will require 5 days a week onsite in London. · Alongside excellent communication ski ...

  • eFinancialCareers

    IT Support Engineer

    1 week ago

    eFinancialCareers London, United Kingdom

    Job Summary · - London · - Contract · - JN · - Feb 09, 2023 · - £450 - £500 pd · **Job Description**: · 2nd/3rd Line Support Engineer - Up to £500 per day Inside IR35 - Hybrid model - 6 month contract - London · Morgan Mckinley has recently partnered with a multinational E-comme ...

  • Lorien

    IT Support Engineer

    1 week ago

    Lorien London, United Kingdom

    **IT Support Engineer** · - Up to £39,000 · - Permanent · - Greenwich · - Diverse Company culture · Our collaboration with a well-known institution in the Education industry is seeking an IT Support Engineer with experience providing IT support, preferably in the educational aren ...

  • Nigel Frank International

    Support Engineer

    5 days ago

    Nigel Frank International London, United Kingdom

    Support Engineer (Dynamics NAV/D365 BC, SQL/SQL Server, Transform), Fully home based role UK wide, £38, % bonus, 2 · nd · line support · A global provider of education software are looking for a Support Engineer to join their UK support team to support their EMEA customers and in ...

  • ITECCO

    IT Support Engineer

    4 days ago

    ITECCO London, United Kingdom

    Key Responsibilities: · - Provide technical support in a mixed Mac and Windows environment · - Handle support tickets and escalate where necessary · - Check server logs and backups · - Run the server and OS updates · - End user training · Technical Skills Required: · - Experience ...

  • ITECCO

    IT Support Engineer

    1 week ago

    ITECCO London, United Kingdom

    **Role**:IT Support Engineer · **Location**:East Central London (Hybrid) · **Salary**:£30,000 - £35,000 · My client who are experts in forensic investigation, are looking for a IT Support Engineer to join their global organisation on a permanent basis. If you are looking for a st ...

  • Lorien

    IT Support Engineer

    4 days ago

    Lorien London, United Kingdom

    **IT Support Engineer - Hardware** · Up £35,000 (depending on experience) · Our Client provides hardware, software, consultancy and technical support. · **Key Skills & Experience** · ? A broad understanding of Linux, Windows and MacOS · ? Technical background with solid experienc ...

  • Hemmersbach UK Ltd

    IT Support Engineer

    1 week ago

    Hemmersbach UK Ltd London, United Kingdom

    **Hemmersbach** provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, butalso make the world a better place: 2 ...

  • Lorien

    IT Support Engineer

    1 week ago

    Lorien London, United Kingdom

    IT Support Engineer / 2nd line engineer · Up £35,000 (depending on experience) · Hybrid Working - 2 days in the office · **North London Client** · Our client, is a manufacturing supplier based in North London, are looking for an enthusiastic IT Support Engineer to come and join t ...

  • Advanced Resource Managers Limited

    IT Support Engineer

    2 weeks ago

    Advanced Resource Managers Limited London, United Kingdom

    Our client are seeking an IT Support / Tech Bar Engineer to join their expanding team based in London. · This role is supporting clients in London. This is an office based role supporting different locations across London (all accessible via the tube). · **Experience and knowledg ...

  • IGA Talent Solutions

    Support Engineer

    2 weeks ago

    IGA Talent Solutions London, United Kingdom

    **Onsite Support Engineer - Permanent - London - (5 Days on site) · - Up to £33K** · As a result of my client's exciting growth plans, they have an exciting opportunity for an Onsite Support Engineer to join their team on a permanent basis. This is an exciting time to join an exp ...

  • Akkodis

    IT Support Engineer

    2 weeks ago

    Akkodis London, United Kingdom

    **Application Support Engineer / 3RD Line / Operations · Permanent · London (Hybrid 3 days on site) · **Salary**: Up to 70k + 10% bonus** · **Experience**: · - Active Directory · - VDI knowledge: VMware Horizon View, vSphere · - Application packaging · - PowerShell/VB Scripting · ...

  • Edison Hill Search

    IT Support Engineer

    4 days ago

    Edison Hill Search London, United Kingdom

    2nd Line IT Support Engineer - East London, Canary Wharf · We have a fantastic opportunity for a 2nd Line IT Support Engineer to join a growing IT Support MSP based in London Docklands. · You will be a part of a dynamic team and gain exposure to varied clients across multiple sec ...

  • ReThink Talent

    IT Support Engineer

    1 week ago

    ReThink Talent London, United Kingdom

    **IT Support Engineer** · **Location**: London · Paramount Global (NASDAQ: PARA, PARAA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's ...