Sales & Relationship Management Director - London, United Kingdom - Alter Domus

Description

ABOUT US

We are Alter Domus. Meaning "The Other House" in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at

Reporting to the co-Head of Relationship Management – Europe based in London, the Sales & Relationship Management Director – United Kingdom is accountable for driving the sales roadmap for UK-based clients across all asset classes. You will be the Relationship Manager for an existing portfolio of private market clients across Private Equity, Real Assets and Debt products. Specifically, you will:

• Be accountable for driving and delivering a sales and growth plan for existing and new accounts, underpinned by an ambitious annual sales target to help Alter Domus achieve its commercial objectives for the UK market.
• Create and implement the relationship management plan for your portfolio of clients, actively working on new proposals for your client portfolio to increase share of wallet for these existing clients and analysing and tracking KPIs on profitability across your client portfolio, including bad debt recovery and cash collection.
• Proactively build your internal and external business networks, driving personal and business growth through a commitment to collaboration and teamwork.
• Engage and grow the network of business partners and business feeders in the UK and identify new business leads in the local and international markets to build a pipeline of target opportunities.
• Provide expert advice across all Alter Domus products and services to take advantage of opportunities to increase share of wallet with your existing clients and participating in new client pitches collaborating with internal product and other teams to deliver competitive advantage.
• Monitor and drive client satisfaction, engaging continuously with your clients to understand their expectations and engage with internal teams to ensure Alter Domus fulfils their expectations in order to deliver a superb client experience.
• Be accountable for the scoping, costing and initial client-onboarding activities for prospects and new clients.
• Keep watch on local and international regulatory updates that affect the industries our clients operate in.
• Actively monitor competitor activities and deliver insight and thought leadership on market trends to anticipate future client needs.
• As a senior leader, you will also be responsible for driving change when necessary, delivering communications and directions to the team in supporting the development and engagement of employees at all levels.
• Promote and build the Alter Domus brand and culture both internally and externally, acting as an ambassador and role model to our people, clients, and customers to embed the Alter Domus Values and to promote our Employer Value Proposition.
• As a director of Alter Domus, you will maintain a relentless focus on cost and budget discipline, driving a culture of accountability.
• Drive a culture of compliance and risk control to mitigate financial, operational and reputational risks.
• Ensure the company maintains the highest Environmental, Sustainability and Governance (ESG) standards.

PROFILE

• A degree in either Management, Accountancy, Economics or Banking and Finance or other related discipline.
• A proven track record in driving sales and revenue targets with a portfolio of Private Market clients, preferably in the alternative assets with a strong understanding of UK private markets.
• You will possess excellent relationship management techniques – influencing, negotiation and objection handling and will have built strong and enduring relationships with clients and customers.
• You have first class communication and presentation skills (active listening, storytelling, presentation skills, social selling).
• You are autonomous, have strong organisational skills (time management, planning, accuracy in documenting client activities)

LEADERSHIP & BEHAVIOURAL COMPETENCIES

• You will demonstrate superior business insight and commercial acumen combined with strong technical expertise, analytical problem-solving skills.
• You will have an intellectual curiosity and a global mind-set, allowing you to partner effectively across your region and beyond with agility and flexibility. You will challenge the current status quo to improve things, acting as a change agent to drive the business forward.
• You will have high energy and passion to drive the business and positively influence others, you will avoid complacency and strive for the business to succeed, acting quickly to tackle any issues.
• You will be adept at managing competing demands on your time, actively prioritising and remaining calm under pressure while navigating complexity and challenges with confidence and resilience..
• You will possess strong interpersonal skills – influencing and building trust quickly, navigating complexity and ambiguity with confidence and negotiating with tenacity and focus. You will be decisive and persuasive to achieve the results.
• You will demonstrate a strong commitment to high integrity and ethics.

KEY RELATIONSHIPS

• Leaders Sales, Relationship Management, Private Equity, Real Assets & Debt Capital Markets.
• Clients & Prospective clients (C-Level down to business heads).
• Regional Leaders, Directors, and Senior Managers.
• Finance, Legal & Compliance, Risk Management, IT and Human Resources.

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave
• Flexible arrangements, generous holidays, birthday leave and graduation leave
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Plus additional local benefits depending on your location

Equity in every sense of the word

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative.

We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.

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