Customer Service Representative - Manchester, United Kingdom - Norgren

Norgren Manchester, United Kingdom

3 days ago

Description

IMI plcWe are a global specialist engineering company that creates breakthrough solutions.

We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow.

We embrace innovation and care about outcomes that are good for business, everyday life and making a better world – creating lasting impact for everyone.

We design, build and service highly engineered products in fluid and motion control applications.

We focus on five market sectors:
Industrial Automation, Process Automation, Climate Control, Life Science and Fluid Control, and Transport.
This role will be apart of the Automation Platform, focusing on the Industrial Automation sector for Norgren. Role OverviewThe role will be in the Northern Europe Sales Cluster supporting the EMEA function of Industrial Automation. Servicing key customers and maintaining strong communication.
This position requires someone with a passion for customer service. You will be responsible for maintaining excellent communication with customers, order book management and working well within a team.

The role includes up and cross selling of products to customers to help achieve sales targets and providing a pro-active service to the customers.

This is a great opportunity for some to join an experienced customer service team who have a passion for customer service and pride themselves with being solution focused.

Key ResponsibilitiesManaging incoming calls.
Manage outstanding order book, expedite and chase overdue orders. Update customer and maintain ownership of the order.
Action and/or distribute incoming emails received amongst the team.
Review daily the on-hold credit report, action overdue invoices, involve internal sales engineer with chasing the customer.

Process orders received, ensuring accurate customer information is detailed in CRM.Generate quotes, ensuring the sales engineer is copied in to follow up the quote.

Ensure CRM contact information is accurate and current.
Upsell and cross sell. Include the responsibilities, duties and accountabilities of the role.

Work effectively on Microsoft Office Functions (Excel, Word, Powerpoint)Critical Competencies for SuccessPassionate and experienced in customer service with the ability to build relationships with and gain respect of customers and other internal Norgren functionsStrong administrative skills set specifically in self organisation, data handling related to orders entries, logistics follow up, etc.

Ability to prioritise workload.
Good communication and negotiation skillsGood understanding of MS Office software.
Experience in dealing with ERP systems (ideally Salesforce), CRM, and modern communication mediaBeing assertive and results driven.
IMI is an inclusive employer ; diversity is very important to us, and we want to receive applications from people from all backgrounds

Customer Service Representative

2 days ago

Comfort People Solutions Manchester, United Kingdom

**Job Summary** · Comfort People Solutions is looking for a customer service representative. A CSR will act as a liaison, provide product/services information and resolve any emerging problems that a customer might have with accuracy and efficiency. The best CSRs are genuinely ex ...
Customer Service Representative

1 week ago

Wave for Parodia Manchester, United Kingdom

**Customer Service Representative** · **Manchester** · **Full Time | Immediate Start** · Our client is on the lookout for a Customer Service Representative in Manchester who possesses a competitive spirit, an entrepreneurial mindset, and a strong team-player mentality. This role ...
Customer Service Representative

13 hours ago

KeolisAmey Metrolink Manchester, United Kingdom

**_Join our team at KeolisAmey Metrolink (KAM), the largest light rail network in the UK _** · We are currently recruiting for Customer Service Representatives (CSRs) to join our Customer Operations Teams within Manchester's iconic Metrolink. · As a CSR, you will be a vital part ...
Customer Service Representative

3 days ago

Comfort People Solutions Manchester, United Kingdom

**Job Summary** · Comfort People Solutions is looking for a customer service representative. A CSR will act as a liaison, provide product/services information and resolve any emerging problems that a customer might have with accuracy and efficiency. The best CSRs are genuinely ex ...
Customer Service Representative

1 week ago

Page Personnel - UK Manchester, United Kingdom

A market leading company offering responsibility and progression · - Hybrid working · **About Our Client**: · We provide innovative solutions and services, earning a strong market reputation. Join our dynamic team and be part of our customer-centric approach. · **The responsibili ...
Customer Service Representative

13 hours ago

Global Wave Innovations Manchester, United Kingdom

**Customer Service Representative** · We are seeking an enthusiastic and driven Customer Service Executive to join our team and help us continue our mission-driven work. · **Duties**: · - Provide exceptional customer service to clients in person · - Build relationship with existi ...
Customer Service Representative

4 days ago

Page Personnel Manchester, United Kingdom

Opportunity to take on real responsibility and progress · - Join a talented team to learn and grow within your career · **About Our Client**: · Based in Trafford Park, Manchester since the 1980s, this client is now a world leading Logistics Distribution and Supply Chain company f ...
Customer Service Representative

5 days ago

Metanoia Associates Group Manchester, United Kingdom

Join a dynamic team as a Customer Service Representative and play a pivotal role in delivering exceptional service to our customers. We are seeking an enthusiastic and customer-oriented individual to join our sales team. · **Duties**: · - Engage with customers through various fac ...
Customer Service Representative

13 hours ago

Search Consultancy Manchester, United Kingdom

We are looking for enthusiastic and friendly people for our Customer Service Representative position based in the heart of Manchester City Centre · **As a Customer Service Representative, your key skills should include**: · - Excellent communication skills · - Quick and accurate ...
Customer Service Representative

1 week ago

Rz Base Limited Manchester, United Kingdom

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when c ...
Customer Service Representative

13 hours ago

Hathaway Flooring Manchester, United Kingdom

An exciting opportunity has arisen for a Trade Counter Customer Service representative to join our team at Hathaway Flooring. · We are looking for a highly motivated and confident individual with excellent customer service skills to join the team in our vibrant trade counter in T ...
Customer Services Representative

4 days ago

Deuce Associates Manchester, United Kingdom

**Customer Services Representative | Full Time Position Only** · **Manchester** · **Full Training Provided** · **Graduates & Career-Changers Welcome** · A background in customer service and or sales is preferred. However, we hire on attitude, passion and personality, so previous ...
Customer Service Representative

1 day ago

Global Sales Partners Manchester, United Kingdom

Do you enjoy working in a fun and fast paced environment? · Do you like interacting with people? · Are you ready for a new career opportunity in 2023? · Answered Yes? · We would love to have a chat with you · Global Sales Partners is seeking customer service representatives with ...
Customer Service Representative

1 day ago

M5 Experience Ltd Manchester, United Kingdom

**Customer Service Representative - Manchester, Deansgate Based** · - _Do you have customer-facing experience but _are _tired of retail and hospitality environments?_ · - _Are you someone who loves to engage with people?_ · - _A desk job doesn't excite you?_ · **We have the perfe ...
Customer Service Representative

1 week ago

ENVISION AGENCY LTD Manchester, United Kingdom

We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. Your main responsibility will be to assist customers with inquiries, resol ...
Customer Service Representative

1 week ago

ENVISION AGENCY LTD Manchester, United Kingdom

We are seeking a friendly and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and ensuring their needs are met. · **Responsibilities* ...
Customer Services Representative

1 week ago

Swift Resourcing Manchester, United Kingdom

**Customer Services Representative** · **Manchester** · **Full Training Provided** · **Graduates & Career-Changers Welcome** · A background in customer service and or sales is preferred. However, we hire on attitude, passion and personality, so previous customer service or sales ...
Customer Service Representative

4 days ago

Inspired22 Manchester, United Kingdom

**Immediate start available** · Inspired22 has hit the ground running and exploded into the Sales and Marketing industry. Representing leading brands and global clients we are expanding rapidly and looking to invite someone onto our vibrant team. · To stand out from the competiti ...
Customer Service Representative

1 day ago

Condin group Manchester, United Kingdom

Are you a people person with a passion for delivering excellent customer service? Do you thrive in a fast-paced environment and enjoy solving problems? If so, we have an exciting opportunity for you · We are currently seeking a Remote Customer Service Representative to join our t ...
Customer Service Representative

6 days ago

Deuce Associates Manchester, United Kingdom

**Customer Service Representative | Full Time Position Only** · **Manchester** · **Full Training Provided** · **Graduates & Career-Changers Welcome** · A background in customer service and or sales is preferred. However, our client hires on attitude, passion and personality, so p ...