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West Malling

    Complaints Officer - West Malling, United Kingdom - Clearwater People Solutions

    Clearwater People Solutions
    Clearwater People Solutions West Malling, United Kingdom

    2 days ago

    Default job background
    Full time
    Description

    Are you an experienced Complaints Officer looking for a new challenge with a growing financial services company? This role requires your to be on site 5 days a week during training where it will then move to a hybrid model of 2 days per week on site.

    You must be able to drive to access the location.

    Key responsibilities for the

    Complaints Officer:

    • Working as the sole complaints officer, roughly 20/30 complaints per month
    • Investigating all complaints internally to get a thorough understanding of the timeline and analysing details to formulate the correct response by letter.
    • Analysing trends of complaints, running reports and presenting findings within board meetings
    • Supporting with a section of the new starter induction to cover off how to spot/escalate complaints correctly
    • Running monthly complaints meetings with managers to reflect on lessons learnt and where improvements need to be madeKey Skills for the

    Complaints Officer:

    • Experience in a complaints role is essential
    • applications without this will not be considered.
    • Excellent written skills
    • You must have experience in a financial services or regulated company
    • Ability to adhere to strict SLAs
    • Confident with unmatched customer service
    • You must be able to drive and have access to a car to access the site. Please apply as directed

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