Operations Manager - London, United Kingdom - Schoen Clinic

Schoen Clinic London, United Kingdom

2 weeks ago

Full time

Description

The post holder is responsible for the delivery of all non-clinical services at Newbridge, to ensure the highest quality, safe, effective patient care to meet the requirements of patients, their families, commissioners and regulators of the service.

This will include the management of both the administration and housekeeping functions, ensuring that quality support services are provided and meets the expectations of our service users.

Principle Duties

Key Accountabilities

Lead the administration team in ensuring smooth process for invoicing and that patient aged debt is kept to a minimum.

Lead on the identification, recording and management of non-clinical risks, working in conjunction with the Clinical Manager.

Responsible for managing and investigating complaints related to operational matters, inclusive of; investigation report, complaint response, lessons learnt and implementing any procedural changes.

Responsible for overseeing non clinical audits, for example; environmental, housekeeping schedules, stock ordering, this is not an exhaustive list.

Responsible for investigating any incident related to operational matters, ensuring any remedial actions are taken and lessons learnt are communicated.

Responsible for infection prevention measures relating to environmental factors, for example; cleaning schedules, building works, contractors.

To comply with all HR processes within the operations function, including; recruitment, sickness absence management, appraisals and overall people management.

To support and oversee the monthly payroll submission.

Overall responsibility of ensuring the completion and submission of all financial administration, in line with Schoen Clinic Policy and Procedure.

To oversee, review and monitor the management of training records for all colleagues, ensuring the reporting of compliance to support governance processes.

Have a clear understanding and oversight of the service activity, ensuring adequate coverage of the unit.

To ensure deadlines are met within set timeframes for all reporting.

Liaise with Schoen Clinic UK leads, including but not limited to; facilities, health and safety, HR, finance, IT, to ensure the smooth running of site and to meet internal and external compliance requirements.

Liaise and support external contractors providing services to site.

Oversee the administration process for new referrals to the clinical team in a timely manner.

To ensure that all enquiries to the unit are processed.

Management accountabilities:

Work as part of the Senior Leadership Team to help promote a company culture that encourages open communication and positive relationships.

As part of the Senior Leadership Team provide weekly, monthly, and quarterly reports as part of hospital, corporate operations, governance functions, and attend relevant meetings.

As part of the Senior Leadership Team, provide information for quality reports, NHS contractual returns and regulatory inspections.

Manage the administration team supporting operations by supervising colleagues; planning, organising, and implementing administrative systems.

Ensure cover for other administrative roles and duties in the event of holidays, sickness/absence or other extenuating circumstances.

Oversee the management of the housekeeping team, implementing rotas and schedules as required to perform to the prescribed hospital standards.

Ensure that the unit is maintained in good repair and liaise with appropriate colleagues who have responsibility for such work.

Be responsible for the maintenance of statutory records, for example, fire equipment test log etc.

Contribute to Schoen Clinic Newbridge Clinical Governance arrangements and quality agenda.

Information Governance (IG)– Ensure compliance and oversee the corporate IG strategy.

Manage own workload and activities, adjusting in response to demand and changing priorities.

Be responsible for own professional development and ensure that an adequate Continuing Professional Development log is maintained.

To deputise for the Hospital Director when they are away from site.

Operate within boundaries of own professional competence, maintaining professional boundaries.

showhide

Details

Location

Schoen Clinic Centre for Mental Health Chelsea

Job Type

Full time, Permanent

Category

Management

Salary

Up to £43,000

Closing Date

21 September 2023

Benefits

Skills

Management training or equivalent experience

Strong understanding and respect for confidentiality

Excellent interpersonal skills

Excellent verbal and written communication skills

Intermediate skills with IT systems such as MS packages

Ability to manage teams to achieve organisational goals.

Be able to present ideas and results to different stakeholders across the business including colleagues and senior management.

Be able to provide project plans and manage multiple tasks effectively and efficiently.

Ability to work as part of a team to ensure that the company values are upheld, and its goals are met

The ability to work alone and take a lead when hurdles arise or when tasks require completion.

Be able to adapt to the ever changing environment and reacting quickly to meet challenges.

Experience line management

Experience of NHS/PC/contracts compliance management

Experience of working with NHS/PC specialist commissioning KPI's, service quality reporting and data set management

Experience of managing hospital administration and operations including clinical and non-clinical aspects

Operations Manager

2 weeks ago

eFinancialCareers London, United Kingdom

Operations - Private Equity · My client is the fastest growing HMO fund in the UK, and they are looking for a bright and highly motivated Operations Manager to join their dynamic team · ROLE · The Operations Manager will directly support the Head of Operations in regards to its d ...
Operations Manager

2 weeks ago

Alchemy Global Talent Solutions London, United Kingdom

Are you an experienced Operations Manager looking for a fresh challenge in your career and do you have previous experience of dealing with International moves and relocations? · A highly respected name within the International removals industry is currently seeking an experienced ...
Operations Manager

3 weeks ago

Broster Buchanan Ltd London, United Kingdom

Operations Manager - Meeting & Events · Location - London Hybrid 2/3 days · Salary DOE · Broster Buchanan are working with a well-established and award-winning International Travel & Event Management Company that are looking to recruit for an Operations Manager. · The main role o ...
Operations Manager

3 weeks ago

Howells Solutions London, United Kingdom

**Operations Manager - Reactive / Responsive Repairs & Voids** · **North West London · £65K - £75K + package** · Working with a leading Social Housing Repairs & Maintenance Contractor, we are recruiting currently for an Operations Manager to join their team in North West London, ...
Operations Manager

2 weeks ago

Brite Recruitment Ltd London, United Kingdom

**OPERATIONS MANAGER** · **SOUTHWEST LONDON** · **Up to £60,000 + Bonus + Benefits** · A thriving Financial Institution based in Southwest London is looking for an Operations Manager to join their fast-paced and exciting team. · **ABOUT THE ROLE** · The Operations Manager will be ...
Operations Manager

1 month ago

Ruby GmbH London, United Kingdom Employee

At Ruby your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby we keep breaking new ground. · Bei uns wird dir garantiert nicht langweilig, denn du: · Übernimmst die Leitung des operativen Tagesgeschäfts · Führst ...
Operations Manager

3 weeks ago

Howells Solutions London, United Kingdom

**Operations Manager** · **Social Housing Planned Works** · **£65-80k / Permanent** · Here at Howells we are working with a leading property maintenance and refurbishment contractor to recruit an Operations Manager to run a Planned Works section of their business based out of Nor ...
Operations Manager

3 weeks ago

Evo Search & Selection London, United Kingdom

**Operations Manager/Senior Administrator - Balham/Battersea** · Are you looking for a local role where you can either work from home or walk to work? We have a great opportunity for an Operations Manager/Senior Administrator to take control of the operations of a growing small l ...
Operations Manager

3 weeks ago

Qualserv Consulting London, United Kingdom

You will · To manage the day-to-day provision of all passenger transport services · related to day centres, lunch clubs, special needs schools, mainstream · schools, colleges of further education, voluntary sector organisations and · other users of passenger transport, ensuring t ...
Operations Manager

2 weeks ago

Clear IT Recruitment Limited London, United Kingdom

**Our client is seeking an Operations Manager - Smart Buildings to join their growing London team.** · This role is with a company that builds, supports and optimises the IT infrastructure, networks and connectivity which drive global business performance. · The Operations Manage ...
IT Operations Manager

2 weeks ago

Lynx Recruitment Ltd London, United Kingdom

**IT Operations Manager - £70,000pa - £80,000pa** · An Operations Manager is required by an award-winning technology consultancy based in London paying up to £80,000 depending on experience. · My client has a strong focus on delivering large scale and leading-edge Microsoft Azure ...
Operations Manager

3 weeks ago

Urbanberry Recruitment Ltd London, United Kingdom

**Operations Manager Meetings and Events** · **Hybrid - London** · **£Excellent depending on experience** · We're recruiting for an Operations Manager Meetings and Events. Working a hybrid model from their central London offices. This is an opportunity to dive into a great team i ...
Operations Manager

3 weeks ago

Bridge Recruitment London, United Kingdom

**?Role**: Operations Manager · **Salary**:£43k plus package · **Job Status**: Permanent/Full-Time · **Location**:London · **Vacancy Reference**:VR/04809 · **Role Description**: · Bridge Recruitment are currently looking for an Operations Manager to join the Team of one of our cl ...
Operations Manager

2 weeks ago

Arthur London, United Kingdom

An opportunity to join a well known insurance Broker operating withing the Lloyd's of London market. · Reporting to the Office Manager, the Operations Manager will help maintain the Operational Resilience and the compliance to Operational Resilience as defined by the FCA. · Addit ...
Operations Manager

3 weeks ago

Potensis Selection Limited London, United Kingdom

**Operations Manager** · This role would sit across three successful and growing businesses, that are now in need of an Operations Manager who can aid this continued growth. Reporting directly into the Managing Director, the role offers great exposure within all three business an ...
Operations Manager

3 weeks ago

Equiniti London, United Kingdom

EQ is a leading international provider of shareholder, pension, remediation and credit technology. With over 5,700 employees, it supports 37 million people in 120 countries. EQ's purpose is to care for every customer and simplify every transaction, deliveredwith less of an impact ...
Operations Manager

3 weeks ago

NMS Recruit Limited London, United Kingdom

A great opportunity has arisen for a experienced Operations Manager to join a thriving telecoms business. You will be working as part of the operations team to install fibre networks across the UK including complex connections. The role is to directly managethe network installati ...
Operations Manager

3 weeks ago

Love Care Recruitment London, United Kingdom

*Operations Manager - Leading Children's Movement & Development Gym* · *Shepherd's Bush, London (W12)* · *Up to £35k starting salary with bonus/incentive structure* · We are recruiting for a senior management role with one of the world's industry-leading brands in the child fitne ...
Operations Manager

3 weeks ago

SUMMER-BROWNING ASSOCIATES LIMITED London, United Kingdom Full time

We are looking for a Operations Manager to work within the public sector. · Location: Hybrid working - London · About the role: You will be responsible for leading for management of the delivery of all CEDE contracts to include, generation of the Service Delivery Instruction, su ...
Operations Manager

3 weeks ago

Bee Recruitment London Ltd London, United Kingdom Full time

Operations Manager – Luxury Restaurant Group – 90k – 110k – London · Due to the group's growth, we are looking for an Operations Manager to oversee these 3 Fine Dining Restaurants in key locations in London. These restaurants are based around the quality of ingredients, luxury in ...