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    Weekend Customer Service Advisor/service - Coventry, United Kingdom - Sumitomo Electric

    Sumitomo Electric
    Sumitomo Electric Coventry, United Kingdom

    4 days ago

    Default job background
    Description

    Position Title :
    Customer Experience Advisor
    Duration: 8 Month Rolling Contract

    As a Customer Experience Advisor, you will be a knowledgeable expert in our brands in order to achieve a right first time response and the highest level of customer service.

    You will be responding to customer's enquiries and complaints on our exciting vehicle line up and products.

    You will also be introducing customers to the Retailer network and will be supporting them to deliver an exceptional customer experience.

    Customer Service
    Computer-Literate
    Managing customer and Retailer inbound and proactive outbound contacts via telephone, e-mail, social and digital platforms
    Being a knowledgeable expert in the Clients' brands and products
    Identifying prospect customers and generate leads to the Retailer network
    Identifying and manage any complaints on the initial contact and handover seamlessly to the Customer Solutions team
    Verifying all contacts and update the SV-CRM system to ensure complete Data Protection compliance
    Ensuring all contacts are captured in the SV-CRM systems to enable the Customer Experience Centre to be a valuable data source to the wider business
    Promoting a positive relationship between customers and Retailers to ensure that a collaborative partnership with the Retailer network is achieved
    Providing support to the Retailer network to assist them in achieving a best in class service, driving customer loyalty and retention
    Ensuring the Retailer network follow all of the correct processes and procedures
    Supporting ongoing marketing activities, working closely with the Marketing team
    Call Centre experience

    10 2/4 week initial training is on site in Coventry.
    ~ After this period, providing the business is happy with performance the candidate can work remotely 3 days a week.
    ~ The two office days are Tuesday and Wednesday - subject to change.

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