Service Advisor - Birmingham, United Kingdom - Hawkfield Recruitment ltd

Hawkfield Recruitment ltd Birmingham, United Kingdom

1 week ago

Full time Customer Service / Support

Description

Job Title: Service Advisor

Salary: £25,000 basic salary plus bonus - OTE £31,000

Hours: Monday to Friday 8am-5:30pm with an hours lunch

Hawkfield Recruitment is recruiting for a Service Advisor for a family-owned dealer group based in the Birmingham area.

Our client is a main dealership based in the Birmingham area and they are looking for a motivated Service Advisor to join their aftersales team. The successful candidate will have previous experience within the Aftersales department, whether that be Parts or Service.

The Service Advisor role requires someone who is well organised, has good attention to detail, is customer focused, and confident in speaking with people over the phone and face to face. Our client offers a friendly working environment and supporting team, along with progression opportunities.

Responsibilities of Service Advisor:

Working alongside technicians to ensure the smooth running of the workshop
Supporting the aftersales team
Assisting with the day-to-day queries raised by the Retailer network around parts orders via telephone and Email
Loading the workshop diary
Using Drive/Keyloop systems
Provide a knowledgeable, courteous, responsive, and efficient service expressing the brand.
Meeting and greeting the customer and identify customers additional needs
Upselling additional products and services
Keeping the customer up to date with the progress of their vehicle

Please know that once you have applied for the Service Advisor job, more in depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch

Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY - alternatively, contact Ed Hatt at Hawkfield Recruitment to discuss this role in more detail.

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