- To manage incoming technical support incidents, requests, and changes efficiently.
- Handle personal call queue, ensuring timely closure of calls.
- Provide regular updates and maintain continuous customer communication.
- Resolve a variety of calls, from simple password resets to complex server queries.
- Escalate calls to 3rd Line Team when needed.
- Collaborate with a talented team of Engineers.
- Deliver exceptional customer service.
- Collaborate with internal teams (3rd Line Technical Delivery Teams, Development Projects, etc.).
- Conduct software builds/re-builds on PCs and laptops as requested.
- Repair hardware faults and perform client hardware upgrades.
-
Junior Incident Analyst
2 weeks ago
Jefferson Wells Winchester, United Kingdom Full timeRole: Junior Incident Analyst · Location: Hursley OR Leicester, 5 days per week on-site · Working hours: Monday to Friday, 9-5pm · Salary: £30,000 - £38,000 per annum · Length: 12 months · Candidates must hold Active SC Clearance. · To handle incoming technical support incidents ...
-
Incident Analyst
1 week ago
Experis - ManpowerGroup Winchester, Hampshire, United KingdomRole: Incident Analyst · Location : Hursley 5 days per week · Working hours: SHIFT WORK 4 days on / 4 days off 12 hours 8am to 8pm · Salary: £38,000 per annum · Length: 12 months · Candidates must hold Active SC Clearance. · To handle incoming technical support inciden ...
-
Duty Technician, Incident Analyst
3 weeks ago
Sanderson Recruitment Plc Winchester, Hampshire, United KingdomRate - £170 a day to overall assignment rate of umbrella · You will furthermore have previously worked within a customer facing role in which you will be resolving a wide range of technical issues such as resolving passwords to building and fixing hardware and software · You ha ...
-
Head of Threat
3 weeks ago
Marcus Donald People Winchester, United KingdomMarcus Donald are currently looking for **Head of Threat & Response **to join our client in the Telecommunications Industry. · They are looking for someone who can come in and hit the ground running, leading by example and being the person to look up to. You will be coming in and ...
-
Level 2 SOC Analyst
2 weeks ago
Six Degrees Hampshire, United KingdomSix Degrees is a cloud-led managed service provider. We work as a collaborative technology partner to businesses making a digital transformation. It's a great time to join Six Degrees; we've just secured Microsoft Azure Expert MSP status and our businessis growing. At Six Degrees ...
-
Desktop Support Analyst
2 weeks ago
Huntress Hampshire, United Kingdom**Desktop Support Analyst** · 6 month contract initially - Hampshire - 100% Onsite - £245p/d Umbrella · A global powerhouse within the professional services industry is looking for a Desktop Support Analyst to join their team in Hampshire on an initial 6 month contract. · The suc ...
-
Solution Architect
2 weeks ago
Mason Frank Hampshire, United KingdomOur client a market leader in thier sector have launched a new business and whilst most IT is outsourced they are brigning thier first Solution Architect on board. An exciting time to join an established organisaiotn whilst still having a start up feel thisis an opportunity not t ...
-
SAP Functional Analyst
3 weeks ago
Fusion People Ltd Hampshire, United Kingdom**Job Title: SAP Functional Analyst (SAP Field Service Management) · Location: Remote Worker - with occasional travel to Portsmouth · Compensation: £55,000 - £60,000 + Benefits · Role Type: Full time / Permanent · Role ID SF44316** · This is your opportunity to join our client as ...
-
Threat Intelligence Analyst
2 weeks ago
Six Degrees Hampshire, United KingdomSix Degrees is a cloud-led managed service provider. We work as a collaborative technology partner to businesses making a digital transformation. It's a great time to join Six Degrees; we've just secured Microsoft Azure Expert MSP status and our businessis growing. At Six Degrees ...
-
2nd Line Support Engineer
1 week ago
ITECCO Hampshire, United Kingdom**?NEW VACANCY, INTERVIEWING THIS WEEK?** · **Role: 2nd Line Support Engineer - Citrix** · **Location: Southampton, Hampshire (Hybrid)** · **Salary: up to £35,000 DOE** · **Don't miss out** · **?? ?? · NOW is your time to join one of the biggest names in the legal sector** · My f ...
-
Service Desk Analyst
3 weeks ago
Veolia UK Otterbourne, United KingdomReady to find the right role for you? · **Job Title - **1st LineService Desk Analyst (15 month FTC) · **Salary - **£24,000 depending on experience plus Veolia benefits · **Location - **Cannock, Staffordshire or Otterbourne, Hampshire or Warrington, Manchester · **Hours - **Full t ...
-
Excellence Support Administrator
3 weeks ago
Cubica Romsey, United Kingdom**At Roke** · Roke is curious, unashamedly technical and has worked at the leading edge of innovation for over 60 years. Roke employees work on a variety of exciting fields across National Security, Defence, and everything thing in between. Roke imagines a more secure world. A wo ...
-
IT Service Operations Analyst 24/7
2 weeks ago
Deerfoot IT Resources Ltd Southampton, United Kingdom**IT Service Operations Analyst · Permanent: up to £46k base + £4.6k Shift Allowance + Benefits + Bonus · Hybrid Working Southampton: More WFH, Less On-Site (See below*) · 24/7 Shifts (see below* for more info)** · Do you have experience in 24/7 IT Service Operations and are look ...
-
IT Support Analyst/1st Line Support
2 weeks ago
Eligo Recruitment Southampton, United Kingdom**_1st Line IT Support Analyst_** · **Are you an IT Support Analyst with a good technical knowledge gained in the Microsoft Tech Stack ideally providing 1st line support ? You might be a recent graduate or have recently completed an IT apprenticeship and be looking for genuine ca ...
-
IT Service Operations Analyst
1 week ago
Quilter Business Services Southampton, United Kingdom**What the Hiring Manager Says** · The IT Service Operations Analyst is one of the key roles in the IT Service Operations team, which is the face of IT Service Operations to our business and Executive community. It is one of the important entry points into our Group Technology So ...
-
Resource Planning Analyst
2 weeks ago
Tate Southampton, United Kingdom**Resource Planning Analyst** · 3-6 months temporary position · To start in 2-4 weeks · Up to £ depending on experience · 3 to 6 months · Parking on site · **Job purpose**: · As a Resource Planning Analyst you will support the company to ensure that resources are available in a t ...
-
Citrix IT Support Engineer
3 weeks ago
ITECCO Southampton, United Kingdom**?Citrix IT Support Engineer, Southampton, up to £35,000 DOE?** · **Role: Citrix IT Support Engineer** · **Location: Southampton** · **Salary: up to £35,000 DOE** · **Don't miss out** · **?? ??** · My favourite client, one of the Top 100 names in the legal sector, is welcoming a ...
-
Camera Operatives
1 week ago
FilmMyMatch Southampton, United KingdomWe have an exciting opportunity to be able to film football tournaments inside Premier League and Football League stadiums across the UK. Our clients provide youth football teams with the unique opportunity of playing like the pros · FilmMyMatch capture footage of all games at th ...
-
Data Guardian
3 weeks ago
Quilter Southampton, United KingdomWhat the Hiring Manager Says · This role will lead the activities (as 'Data Guardian') primarily for our Quilter Investors (QI) business and also for our central functions (HR, IT, Finance, etc). As required the role will also provide privacy support related to other Quilter enti ...
-
Workforce Scheduling Assistant
2 weeks ago
Specsavers Whiteley, United Kingdom**Up to £29,000 + bonus** · We offer two bonuses (personal performance paid quarterly and company performance paid annually) with private healthcare and dental cover and a generous pension scheme. · Are you looking for an exciting new challenge? · We have an opportunity that migh ...
Incident Analyst - Winchester, United Kingdom - Experis
Description
Role: Incident Analyst
Location: Hursley (5 days per week)
Working Hours: SHIFT WORK (4 days on / 4 days off, 12 hours, 8 am to 8 pm)
Salary: £38,000 per year
Duration: 12 months
Requirements: Candidates must have Active SC Clearance.