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Winchester

    Junior Incident Analyst - Winchester, United Kingdom - Jefferson Wells

    Jefferson Wells
    Jefferson Wells Winchester, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description

    Role: Entry-level Incident Analyst

    Location: Hursley OR Leicester, working on-site 5 days a week

    Work Hours: Monday to Friday, 9 am to 5 pm

    Salary Range: £30,000 to £38,000 annually

    Duration: 12-month contract

    Requirement: Candidates must have Active SC Clearance.

    • Handle incoming technical support incidents, requests, and changes efficiently.
    • Manage personal call queue to ensure timely closure of calls.
    • Provide regular updates and maintain clear communication with customers.
    • Resolve various calls, from basic password resets to complex server inquiries.
    • Escalate calls to the 3rd Line Team when needed.
    • Collaborate with a tight-knit and skilled team of Engineers.
    • Deliver top-notch customer service at all times.
    • Coordinate with internal teams for project development and technical deliveries.
    • Perform software builds/re-builds on computers and laptops when necessary.
    • Troubleshoot hardware issues and conduct upgrades on client devices.

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