Jobs
>
Customer Service Advisor
>
London

    Customer Service Advisor - England, United Kingdom - Cpl Healthcare

    Cpl Healthcare
    Cpl Healthcare England, United Kingdom

    2 days ago

    Default job background
    Description

    Title:
    Customer Service Representative– Spanish Speaking
    Maidenhead, Berkshire - Hybrid
    Duration: 12 Month Contract – chance to extend/make permanent
    00 Per Hour PAYE

    My global pharmaceutical client, based in Berkshire, are looking for a Spanish Speaking Customer Service/Complaint Intake Analyst to join their team urgently initially on a 12-month basis.

    The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer.

    They will ensure accuracy of data from the customer to make the initial identification of the complaint code. They will conduct data entry and coordination of work through the appropriate channels as determined by established business rules. They will also handle escalations for complex complaints and serve as a subject matter expert in designated products.

    Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and communicating the results of the complaint investigations when requested/required.


    • Communication and cooperation with customers and distributors involved in the reported complaints.
    • Internal communication and cooperation with relevant local or global stakeholders in other departments involved with complaints management within the organization, like affiliate CQA, Medical Information, Regulatory Affairs and Pharmacovigilance
    • Supports more complex complaints that are escalated.
    • Where applicable, decide whether a replacement, credit, or warranty claim is warranted, and notify the appropriate stakeholders to complete the process. Where applicable, partner with affiliate CQA for translation or communication support when needed.
    • Support management with any documentation or SOP reviews when needed.
    • Medical Info, Regulatory, PV
    • Support management with any projects / process improvement initiatives.
    • Support management during audits and inspections.
    • Where applicable, translate vigilance reports into local language for submission to MOH.
    Experience in a Quality environment or customer service support role, preferably in a healthcare setting.

    • High quality customer service skills
    • Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products.
    • Computer skills and ability to navigate through software systems.
    • A fairly good command of the English
    #
  • NRL Group

    Customer Service Advisor

    1 week ago

    NRL Group London, United Kingdom

    New · - Location: London · - Salary: Salary override · - Job Type:Temporary · Posted about 4 hours ago · - **Sector**: Advanced Facilities · - **Contact**: Pawel Czajkowski · - **Contact Phone**: · - **Duration**: 6.0 MONTH · - **Start Date**: 14 February 2023 · - **Expiry Date* ...

  • MBA Project

    Service Advisor

    1 week ago

    MBA Project London, United Kingdom

    Our Client, a leading car manufacturer are currently looking for a **Service Advisor** to join their business based out of their **Toyota Edgware** Dealership. · As a **Service Advisor** you are responsible for engaging with customers day to day, discussing their service and MOT ...

  • Renault Retail Group

    Service Advisor

    1 week ago

    Renault Retail Group London, United Kingdom

    **Service Advisor** · **Brentford, TW8** · **£33,707 pa + bonus, OTE £38,664 pa** · **Mon - Fri 8am to 6pm** · **1-in-3 Saturdays 8:30am to 12:30pm** · **Renault London West seeks an experienced Automotive Service Advisor to join our aftersales team here at Renault Retail Group. ...

  • MBA Group

    Service Advisor

    1 week ago

    MBA Group London, United Kingdom

    **Short Description**Our Client, a leading car manufacturer are currently looking for a Service Advisor to join their business based out of their Toyota Sidcup Dealership. · **Full Job Description** · Our Client, a leading car manufacturer are currently looking for a **Service Ad ...

  • MBA Group

    Service Advisor

    1 week ago

    MBA Group London, United Kingdom

    Our Client, a leading car manufacturer are currently looking for an experienced **Service Advisor** to join their business based out of their **Toyota Sidcup** Dealership. · As a **Service Advisor** you are responsible for engaging with customers day to day, discussing their serv ...

  • Allen Briggs Motors Ltd

    Service Advisor

    7 hours ago

    Allen Briggs Motors Ltd London, United Kingdom

    We are looking for an **Experienced **Car Service Advisor. Salary £26K plus bonus. The Service Advisor will act as the liaison between our customers and service technicians. The Service Advisor's responsibilities include greeting customers, listening to requests, scheduling appoi ...

  • Pybus Recruitment

    Service Advisor

    1 day ago

    Pybus Recruitment London, United Kingdom

    **Job Title**: Experienced · ** **Service Advisor · **Location**:Croydon · **Salary**: Circa £27,000 (depending on experience) + bonus · Full Time and Permanent - Saturdays on a rota basis · Our client is an automotive retailer representing car brands with across Sussex, Surrey, ...

  • Affinity Search

    Service Advisor

    4 days ago

    Affinity Search London, United Kingdom

    **Service Advisor** · **Whetstone** · **£23,000 - £32,000 + OTE of £40k** · **Monday - Friday (Sat on a rota)** · Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? · If the answer is y ...

  • MBA Group

    Service Advisor

    7 hours ago

    MBA Group London, United Kingdom

    Our Client, a leading car manufacturer are currently looking for a **Service Advisor** to join their business based out of their **Toyota Edgware** Dealership. · As a **Service Advisor** you are responsible for engaging with customers day to day, discussing their service and MOT ...

  • Group 1 Automotive UK

    Service Advisor

    1 week ago

    Group 1 Automotive UK London, United Kingdom

    **Group**_1 _**Automotive** · Service Advisor · Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? · If the answer is yes to the above then we want to hear from you Our Audi Dealership ...

  • Affinity Search

    Service Advisor

    4 days ago

    Affinity Search London, United Kingdom

    **Service Advisor** · **Finchley Road** · **£23,000 - £32,000 + OTE of £40k** · **Monday - Friday (Sat on a rota)** · Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? · If the answer ...

  • MBA Group

    Service Advisor

    1 week ago

    MBA Group London, United Kingdom

    Our Client, a leading car manufacturer are currently looking for a **Service Advisor **to join their business based out of their **Toyota Edgware **Dealership. · As a **Service Advisor **you are responsible for engaging with customers day to day, discussing their **service **and ...

  • Group 1 Automotive UK

    Service Advisor

    1 week ago

    Group 1 Automotive UK London, United Kingdom

    **Group 1**_ _**Automotive** · Service Advisor · Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? · If the answer is yes to the above then we want to hear from you Our BMW dealership ...

  • HCP INTERNATIONAL

    Service Advisor

    3 days ago

    HCP INTERNATIONAL London, United Kingdom

    **Would you like to take on a new challenge working to high standards and delivering great Customer Service with a forward-thinking business?** · We have an immediate vacancy for an experienced dealership trained **Service Advisor**to join our client's dealership in **Lewisham, S ...

  • MBA Project

    Service Advisor

    1 week ago

    MBA Project London, United Kingdom

    Our Client, a leading car manufacturer are currently looking for a **Service Advisor** to join their business based out of their **Toyota Edgware **Dealership. · As a **Service Advisor** you are responsible for engaging with customers day to day, discussing their service and MOT ...

  • MBA Project

    Service Advisor

    1 week ago

    MBA Project London, United Kingdom

    Our Client, a leading car manufacturer are currently looking for a **Service Advisor** to join their business based out of their **Toyota Edgware **Dealership. · As a **Service Advisor** you are responsible for engaging with customers day to day, discussing their service and MOT ...

  • Renault UK

    Service Advisor

    4 days ago

    Renault UK London, United Kingdom

    **Service Advisor** · **Staples Corner, NW2** · **£32,431 pa + bonus, OTE £37,200 pa** · **Mon - Fri 8am to 6pm** · **1-in-3 Saturdays 8:30am to 12:30pm** · **Renault Staples Corner seeks an experienced Automotive Service Advisor to join our aftersales team here at Renault Retail ...

  • Perfect Placement Automotive Recruitment

    Service Advisor

    6 days ago

    Perfect Placement Automotive Recruitment Greater London, United Kingdom

    **Service Advisor required in Staines** · **Basic Salary: £27,500** · **OTE: £33,000** · **Working Hours: 42.5 Hours a week** · **Monday to Friday** · **Weekend working on a rota basis** · We are seeking a Service Advisor to join our Client's well-established Main Dealer at their ...

  • Autoskills UK

    Service Advisor

    1 day ago

    Autoskills UK London, United Kingdom

    Location · Greater London · - Sector: · Truck & Bus · - Job type: · Permanent · - Salary: · £29.5k per year · - Contact: · Joe Rolfe · - Contact phone: · - Salary high: · 29500 · - Salary low: · 29500 · - Job ref: · JO · - Published: · about 3 hours ago · - Expiry date: · - Star ...

  • Jardine Motors Group

    Service Advisor

    3 days ago

    Jardine Motors Group London, United Kingdom

    We are looking for a Service Advisor at Porsche East London If you deliver extraordinary customer service to your customers, are well organized and want to look after our most specialist customers, this might be the perfect role for you. · We love people who value exceptional cus ...