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    Technical Support Representative - London, United Kingdom - McDonald's Corporation

    McDonald's Corporation
    McDonald's Corporation London, United Kingdom

    1 week ago

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    Description

    McDonald's is the largest family restaurant in the world, serving approximately 69 million customers across 36,000 restaurants a day: in more than 100 countries.

    It has operated in UK since 1974 and the business is growing continuously with more than 1,400 restaurants and over 154,000 employees.

    McDonald's UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company.

    Every year, it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training.

    McDonald's buys ingredients from over 17,500 British and Irish farmers and spends over £1.1billion annually on its food and packaging requirements.

    McDonald's is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonald's more exciting than ever
    We're a people business just as much as we are a restaurant business.

    We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy.

    Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world.
    Company Vision and Culture

    Our Global vision is to build a better McDonald's and, in the UK, and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.

    McDonald's is defined by its culture.

    They influence the decisions we make, how we treat one another and how we show up as a brand to the world.


    Serve:
    We put our customers and our people first

    Inclusion:
    We open our doors to everyone

    Community:
    We are good neighbours
    Hybrid Working

    This role is based in our East Finchley office working 3 days in the office and 2 days remotely.

    The Asset & Configuration Technical Analyst is a key contributor to the Asset & Configuration Management team, overseeing diverse toolsets essential for Running Great Restaurant Technologies.

    This encompasses the management of monitoring and telemetry software, Restaurant Asset Management Software, and Configuration Management software.

    The role includes configuring and localising new images on hardware, coordinating patching activities, updating firmware and drivers, maintaining version control, validating data for both software and hardware, managing CMDB data, handling team requests and support tickets, and providing ad-hoc technical support for the wider Asset & Configuration Management Team.

    The Asset & Configuration Technical Analyst will operate as part of Asset and Configuration Management team within the Running Great Restaurant Technology function and will support the wider Technology and Change function.

    The role will also work closely with counterparts in other Leading International Operating Markets (LIOM)markets as well as the market Deployment & Testing, Cybersecurity & Data, and Service Operations teams to ensure the timely deployment, testing, security, compliance and smooth operation.

    Deployment and Testing
    Cybersecurity & Data

    Oversee and manage various toolsets associated with Running Great Restaurant Technologies, including monitoring and telemetry software, Restaurant Asset Management Software, and Configuration Management software.


    Image Configuration:
    ~ Configure and localise new images on hardware to ensure efficient and effective deployment within the restaurant technologies ecosystem.

    Coordinate patching activities for software, ensuring timely and comprehensive updates to maintain system security and functionality.

    Manage and coordinate activities related to firmware and driver updates, ensuring that hardware components are up-to-date and compatible with software requirements.

    Maintain version control for software and associated components, tracking changes and updates to facilitate effective troubleshooting and system management.


    Data Validation:
    ~ Validate data for both software and hardware to ensure accuracy and reliability, contributing to the overall integrity of the Asset & Configuration Management system.


    CMDB Data Management:
    ~ Manage the Configuration Management Database (CMDB) data, ensuring that it accurately reflects the current state of software and hardware configurations.

    Handle tickets related to team requests and support, addressing issues promptly and efficiently to meet the needs of the Asset & Configuration Management Team.

    Ad-hoc

    Technical Support:
    ~ Provide ad-hoc technical support to the broader Asset & Configuration Management Team, offering expertise and assistance as needed.

    Strong planning and organisational skills
    Good experience with ServiceNow ticketing system
    Good experience/knowledge of software discovery and management tools.
    Knowledge of Configuration Management Databases (CMDB)
    Knowledge of different operating systems (Microsoft, Unix, Linux, etc.)
    Certified ServiceNow System Administrator
    ~ ITIL 3 or 4 Foundation
    ~2nd/3rd line support experience

    We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers.

    Wehave a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

    These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

    We also recognise our responsibility as a large employer to continue being active in our communities , helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere.

    "
    #LI-Hybrid
    #
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