Operations Lead EMEA - London, United Kingdom - Jones Lang LaSalle Incorporated

Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

CONTRIBUTING TO THE GROWTH OF THE COMPANY

• Identify opportunities for account growth and, together with the Account Director and relevant Product/Service Line leads, articulate the value proposition.
• Work closely with Solutions Development team to identify non-GREF opportunities (Audible, Twitch, data centres, etc) involving the right JLL team(s) in order to develop winning solutions

MANAGING THE ACCOUNT:

• Work closely with the Account Director and Service Line Leads to develop and execute the account plan ensuring the client and JLL objectives and interests are met
• With the AD, develop and maintain the account plan and ensure all JLL updates are submitted to plan
• Provide the Account Management Leadership Team with insights on the state of the account and the strategic outlook
• With the AD develop and maintain annual objectives and report on the same at monthly account management meetings
• Maintain a communication plan for key client stakeholders
• Supports strategic business initiatives and account-wide projects from development through successful execution under the guidance of senior leadership/service line leads
• Working with the Global Account Comms team, co-ordinate regional comms activities and events including generating the input collateral

PERFORMANCE OF THE ACCOUNT:

• Develop and manage the EMEA Action Plan(s) resulting from the Global Client Satisfaction Feedback, find knowledge and skills gaps and help address them, and execute on improvements
• Oversee EMEA KPI's and ensure that appropriate action plans are in place with KPI owners
• Produce and maintain regular and ad-hoc MI for Quarterly Business Reviews (QBRs), GREF Quarterly LT Meetings, Account Monthly Management Meetings, JLL LT Meetings, etc
• Undertake efficiency reviews twice a year to demonstrate that the account resourcing is fit for purpose
• Manage account and critical service risks implementing appropriate measures to mitigate them.
• Develop and maintain and Action Log of management activity across the account including actions arising from country visits with the client
• Oversee EMEA Innovation process and partner with the EMEA Innovation Director to share innovations from other JLL accounts.

SERVICE DELIVERY

• In response to complex service issues, lead 'Fire Drills' to manage the situation with the client, identify root cause analysis and implement associated remediation action plans
• Develop and foster a strong culture of collaboration across all the in-region service lines and with the global service line teams
• Partner with SSC Lead to ensure the consistent and reliable service delivery from the various SSC teams
• With client approval and in conjunction with the central JLL product team, implement external benchmarking across the region for Opex costs, sustainability and user experience.
• Drive a culture of bar-raising in the EMEA service delivery teams

People

• Work with the AD to maintain high team morale, trust and a fair workplace environment
• Providing guidance and mentorship to other junior team members during more challenging projects and assignments

Desired skills and experience for this job

• 8 – 10 years of practical experience in Real Estate. Experience owning managerial duties and communicating results to senior leadership and clients.
• Experience in driving change management plans aimed at setting up new services or profoundly transforming existing ones.
• Hands on approach, attention to detail and ownership.
• Ability to quickly assimilate information provided and translate into appropriate project actions.
• Strong organizational skills and capacity to prioritize and escalate in a complex, fast paced environment.
• Strong communication skills and experience with working closely with stakeholders from different backgrounds and with different roles and levels of seniority.
• Proven experience in managing teams – hiring, coaching, talent development.
• Relentless and tenacious drive to deliver results and achieve expected outcomes.
• Comfortable with working across multiple geographies and cultures, virtually, across several time zones, in a highly dynamic organization.
• Be able to strategize with project sponsors, challenge outcomes and propose deliverables to ensure fit for purpose and scalable solutions

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL.

Apply today

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If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .