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    Office Co-ordinator Part-time - London, United Kingdom - Macro

    Macro
    Macro London, United Kingdom

    1 week ago

    Default job background
    Part time
    Description

    Representing Macro as a brand ambassador, the Guest Experience Coordinator will work collaboratively with internal stakeholders and supply chain partners to proactively manage the end user experience, bringing to life our purpose, behaviours and values to make the user experience one that exceeds expectations.


    The Guest Experience Coordinator will offer stewardship of the new workplace setting with proactive support, education, advice on appropriate workplace etiquette and polite intervention where necessary, to ensure the appropriate workplace behaviours in an agile working environment.


    Competent with multiple customer focused tasks (within the front of house lobby on the ground floor, but also at times on the 5th floor reception & the Building Services office).

    Carrying out daily activities as scheduled by the Facilities Manager & Assistant Facilities Manager, including but not limited to providing a meet and greet service to all building users, meeting room management, visitor management, access passes and floor ambassador responsibilities, floor audits inspections, front line support for the Workplace app and stakeholder engagement.

    Required to work flexibly in different shifts in line with team holidays and client events.


    Required at short notice to undertake the full scope of customer focused tasks in line with client demands and rotated shifts.

    Covering a 40-hour work week with shifts between the hours of 07:00- 16:00, 08:00 - 17:00 and 09:00 - 18:00.


    Provide proactive front - line support, advice and guidance to building users to ensure they are using the appropriate technology.

    Proactively meet and greet building users in the general lobby area, assisting and directing their needs including the desk booking app, checking information against the database and supporting them in finding their way around the building.

    Manage the arrival of guests to the building, including suppliers and 3rd party contractors, informing hosts of their guest's arrival and following the appropriate entry and security procedures.

    Own and be accountable for customer service standards within receptions/lobby areas including the level of service being delivered by security and any temporary staff.

    Support emergency evacuations by acting as a Fire Marshals.

    Perform other reasonable tasks and duties and provide additional ad-hoc analysis and reporting when requested by line management.

    SIA License is preferred, or a willingness to work towards one will be required.
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