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    Telephone Support Manager - England, United Kingdom - Helen of Troy

    Helen of Troy
    Helen of Troy England, United Kingdom

    2 weeks ago

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    Description
    We have an immediate opening in our Poole office for a:
    Web Support Coordinator
    In your kitchen, living room, bedroom, bathroom, garage and outdoors. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. HELE) is a global designer, developer, and worldwide marketer of well recognized and widely trusted brands including OXO , Hydro Flask , Osprey , Braun , PUR , Vicks , Honeywell , Hot Tools , Drybar , Curlsmith , and Revlon .

    The Web Support Coordinator will deliver outstanding customer service by communicating with our online customers via email, ticket, chat & phone.

    The Web Support Coordinator will ensure our customer service content and FAQ's are up to date and assist with allocating orders, managing returns and liasing with other departments as necessary to solve customer enquiries.

    Field all customer contacts via Phone, Live Chat, Tickets and Emails through our CXM platform.
    Liaise with the warehouse to support dispatch processes and ensure we are providing accurate information to our customers

    Day to Day management of the returns process including processing refunds, updating logs and communicating with the customer and warehouse.

    Identifying repeat enquiry types and work with the Web Team to encourage self-help on website by introducing new FAQs and suggest changes toself help articles.

    Supporting the wider DTC Team by constantly reviewing content and products on the website and highlighting inconsistencies and bugs.

    What will help you do the job well
    Customer service experience
    Fluent in English (spoken and written), French a plus.
    Excitement about joining a midsize yet growing company with fast-growing brands
    Many of our products rank as #1 brand in their category- we are proud to be market leaders. our powerful brands are marketed in approximately 75 countries.
    If you want to join us on this journey you can find out more on /emea .

    You can also find us on our career website or on LinkedIn , Glassdoor , Facebook , Instagram and Twitter .

    Competitive compensation package depending on experience and skills
    Flexible work policy with regards to working hours and work from home
    Modern office with collaborative workspaces
    Employee assistance counselling line
    Employee discounts on all our EMEA products

    Lunch and Learns, a super motivated Learning & Development team delivering hard and soft skills training to challenge yourself and full access to a learning platform, where you can choose over thousands of courses to satisfy your hunger for knowledge.

    Employee Stock Purchase Plan

    Next Steps:

    We will ask you to complete a quick survey as we would love to get to know you by learning more about your experience and skills.

    If your application is selected, we will reach out to you ASAP for a first informal introductory call .
    #LI-Hybrid
    #Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, and Drybar – many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.

    At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability.

    Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio.

    This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.

    Management retains the right to add or to change duties of the position at any time.
    #
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