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    2nd Line Support Analyst - United Kingdom - Sharp Business Systems France

    Sharp Business Systems France
    Sharp Business Systems France United Kingdom

    1 week ago

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    Description

    Sharp IT Services has an excellent new career opportunity based in Mayfair, London for a On-Site 2nd Line Support Engineer position.

    Key Responsibilities

    The On-Site 2nd Line Engineer will be based at one of our client sites and will assist with the day-to-day IT support for the client alongside a remote Helpdesk Team.

    An average day will be diverse and offer an opportunity to learn a multitude of technologies, by investigating and resolving a variety of requests working closely with the Helpdesk Team.

    • Own, update and progress tickets so the client is confident their issue will be investigated and actioned.
    • Responsible for meeting agreed Key Performance Indicators to maintain a consistent high standard of service across Sharp IT Services.
    • Take an active role in personal and team development to increase technical proficiency and increase productivity.

    Skills and Qualifications

    • Technical knowledge and experience of IT and IT support with on-site experience.
    • Intermediate knowledge of Microsoft Server and Desktop Operating Systems.
    • Intermediate knowledge of Microsoft Cloud Technologies (365 and Azure)
    • Excellent written and verbal communication skills to effectively communicate with both technical and non-technical audiences.
    • A good understanding of Virtualisation, Networking, Firewalls and Cyber Security.
    • Good understanding of Antivirus Software and backup issues.
    • 23 days of holiday, rising to 26 days + bank holidays
    • Private healthcare and life insurance
    • Dental and critical illness cover
    • O2 discounts
    • Study support
    • Discounted gym membership

    Do you have what we're looking for? Please apply with your latest CV and we'll be in touch.

    #J-18808-Ljbffr
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