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    Temporary Works Officer - England, United Kingdom - Supporting Futures Consulting Ltd

    Supporting Futures Consulting Ltd
    Supporting Futures Consulting Ltd England, United Kingdom

    1 week ago

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    Description

    Start Date:

    ASAP

    Duration:
    Temp 3 months
    Hours: 35 hours Monday to Friday 9am 5pm
    Our client, a specialist domestic abuse charity is looking for a Neighbourhood Officer to join their team.
    Act will as an ambassador providing high-quality neighbourhood customer services and management services.

    Through actively working with tenants, partner agencies, housing benefit and DWP offices ensure compliance with arrears and income policies at all times.

    Organise and participate in Neighbourhood surgeries allowing for a proactive approach when meeting Housing Management service requirements,

    To ensure that all neighbourhood management services are delivered in accordance with specified standards and agreed policies and procedures to the tenants within the Neighbourhood Officer s area of responsibility.

    Take ownership and responsibility for any service related complaints / queries from customers ensuring that the customer experience is positive, professional and within set timescales at all times

    Work in partnership with the Direct Labour Operative and conduct pre-advertised regular inspections to the properties in the patch in order to ensure that estate services such as cleaning, caretaking, ground maintenance and routine maintenance of communal areas have been carried out to specified standards and to take remedial action where they have not and to identify any additional repairs/works that need to be undertaken.

    To identify and get to know various agencies, groups and businesses in the local area that might help your tenants achieve what they want out of life.

    Proactively make connections between customers and these organisations and you ll use your coaching skills to help customers make these connections for themselves.

    When needed you will also support the women with referrals and application forms, signposting them to external services such as local authority, social services, local OT, hospital OT services, general practitioners, nurses, health visitors, charities such as Age UK or others as necessary You will also monitor the progress and liaise with appropriate agencies to ensure those identified needs are met.

    Liaise with local authority, housing benefit and DWP to bring to their attention any relevant problems experienced by the tenant s benefits to which they are entitled or any other housing related issue.

    Identifying and dealing with abandoned properties and tenancy fraud

    Support the Head of Housing & Income Services with delivery against all Management Agreements and joint working with other landlords, to ensure obligations are met.

    Producing annual cost and expenditure reviews to ensure the contracts / agreements produce a surplus or are cost neutral
    Ensure that the Head of Housing & Income Services is kept fully informed about issues arising within the Neighbourhood Officer s patch and to agree appropriate courses of action to resolve more complex estate and tenancy management matters, including;
    Take of legal action when appropriate for any breaches of Tenancy
    Identify and report safeguarding concerns relating to tenants, their families and other service users to the Head of Housing & Income Services and raise safeguarding concerns with the relevant statutory service, including using professional judgement to raise alerts

    Comply with all aspects of the Association s Health and Safety policy, including enabling access for annual gas servicing and ensuring that any potential risks or breaches are reported to the Head of Housing & Income Services.

    Strong experience of Social Housing Management
    Full driving licence with own vehicle
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