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    Customer Contact Officer CCO - England, United Kingdom - Workingmums

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    Description

    Salary:
    up to GBP26,000 pro rata

    Job Type:
    Part Time,

    Permanent Location:

    Head Office - West Didsbury Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

    You'll work in a fast paced and busy Customer Hub with a focus on providing excellent timely resolution for our customers and colleagues.

    Responding to a range of customer and colleague queries which will include raising repairs, rent account management, tenancy related issues, ASB queries, re-housing advice and complaints.

    Responding to these enquiries in a timely manner through a range of ways such as over the phone, by email and by webchat in line with our quality guidelines and service standards.

    Part of a team rota, where you'll be working between the hours of 8am to 6pm.
    You'll work part of the week in the office, and part of the week from home (once fully trained)

    Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; A commitment to understand the challenges and opportunities that exist in the communities in which we work.

    We particularly value lived experience in social housing
    A passion to advocate on behalf of people and communities
    To be professional and work with integrity, inclusivity and respect for diversity
    Experience of using Microsoft office or similar
    Pension DC scheme (up to 10% contribution from both colleagues and Great Places)
    Annual leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
    Professional fees The business pays the cost of one professional membership fee for each colleague
    The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
    Health and wellbeing initiatives Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing


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