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    Senior Analyst, Hotel Accounting - Glasgow, United Kingdom - Hilton

    Hilton
    Hilton Glasgow, United Kingdom

    1 day ago

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    Description

    This credit control and collections based role within our Hilton Accounting & Finance Services team is a great opportunity to join our world-class function.

    The Analyst OTC will work with the Senior Analysts and Team Lead of the OTC function within Hilton's UK Centre of Excellence.

    They will play a part in supporting the development and implementation of the strategy for Hilton within the UK.

    The Analyst will be expected to work closely with, advise and recommend to Hilton's Centre of Excellence management on optimum delivery solutions which can be expected from a progressive Order to Cash service.

    Under the guidance of the Team Leader of OTC Hotel Accounting, the Analyst will be responsible for the delivery of OTC processes to the agreed timetable and Service Level Agreement.

    The Specialist will ensure Hilton's Centre of Excellence offers a seamless, efficient and customer focused experience which maximises on output without compromising the quality of service.

    They will also support the review of OTC Service Level Agreements (SLA's), assisting with the refinement and ongoing monitoring to ensure that agreed service delivery metrics are achieve/exceeded.

    Engage Team Leader of OTC Hotel Accounting to determine if adjustment is required


    • Perform follow up based on establish collections schedule on outstanding payments from group master and convention related billings
    • Update call logs and maintain collections file in accordance with Hilton standards
    • Assess collections status and present determination to write off payment per credit procedures to OTC Hotel Accounting Team Leader
    • Review bank statements to identify and confirm receipt of advanced deposits
    • Support OTC Hotel Accounting special initiatives as directed by the Team Leader of OTC Hotel
    Accounting


    • Experience in working in a compliant controls or collections/credit control environment
    • Good technical skills and a good understanding of how OTC impacts other accounting areas
    • Committed to customer service with the ability to build, manage and maintain relationships at all levels within the organisation, projecting a hospitable service atmosphere at all times
    • A 'can-do' and flexible approach in achieving results and the ability to drive and adapt to change, with the desire to develop multiple skills
    • Proficient in MS Excel, Word and Outlook with the ability to quickly learn new programs when required
    • Experience in working in a collections/credit control environment
    • Good knowledge of Peoplesoft and / or other similar accounting packages and Essbase
    • An additional language, in addition to English, would be advantageous
    •
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