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    Account Service Advisor - United Kingdom - The Curve Group

    The Curve Group
    The Curve Group United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description
    Service Contracts Advisor Salary up to £24K
    Full-time

    Hours:
    Mon-Fri 8.30am-5pm (some overtime paid at time-and-a-half)

    Our client is the UK market leader for supply, delivery, installation, training, calibration and maintenance of garage equipment, committed to providing top-quality garage equipment products and services to car and commercial vehicle workshops and dealerships throughout the UK.

    They are looking for a data-driven person (Excel is a must) with excellent people skills.

    To maintain and manage service contracts for all customers from one item of
    equipment at a site up to multi-national key account customers, providing excellent
    customer service and administration.

    Review, amend and renew service contracts including purchase orders

    • System data records administration
    • Prepare new service contracts and/or quotations
    • Promote additional value-added services provided by the company to build customer contract database
    • Provide support for service contract preparation involving quotations, tenders, correspondence and communication for both existing and new customers
    • Provide internal key customer account support where applicable
    • Resolve and close customer complaints applicable to your actions

    Key Performance Indicators:

    • Service contract database valuation
    • Service contract lead generation, renewals and conversation rates
    Good working knowledge and experience of customer contracts database management

    • Financial awareness
    • 5 GCSE's including English and Mathematics
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