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    Quality Leader - London, United Kingdom - MARKS&SPENCER

    MARKS&SPENCER
    MARKS&SPENCER London, United Kingdom

    1 week ago

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    Description
    Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability
    Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region
    Support the store to trade safely and legally, protecting Customers,Colleaguesand the M&S brand
    Supports the delivery of an inspirational,improvedand consistent visual customer journey instore which inspires our customers to shop and buy more often
    Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPIs
    Supports the delivery and embedding of the business transformation plan and change initiatives for their area
    Delivers great standards and service by setting clear expectations with store colleagues
    Create the right culture, role modelling new digital ways of working and leadership behaviours
    Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well
    Uses data and insight to improve customer instore experience, improve the operation and drive performance
    Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success
    Deliver all line management activities in line with company process and policy
    Maintain a safe and legal store environment
    Ability to lead a team to deliver excellent customer service and KPIs across the store
    Create the right culture, role modelling new digital ways of working and leadership behaviours
    Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems
    Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit
    Good level of digital capability and an understanding and use of all systems
    Good knowledge of the legal requirements across their area of accountability and the store
    Knowledge of our people policies and managing performance within a team
    Ability to build and maintain relationships with key stakeholders across the store and region
    Successfully embeds change for lasting commercial impact and results
    Spends time coaching colleagues to accelerate performance and personal growth
    Recognises high performance and supports poor performers to improve
    Helps teams understand information and business messages by actively seeking out opinions and asking questions
    Store Leadership
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