- Managing the Field Service and Workshops Teams - monitoring performance to facilitate growth.
- With the support of the customer services supervisor, manage the Customer Services Team – monitoring performance, KPIs and customer satisfaction.
- Managing field based staff deployment, training and discipline.
- Developing and implementing service standards and procedures for field service, workshop and customer service functions to ensure smooth operations and maintaining customer relationships.
- Working with internal departments and functions to optimise performance standards, e.g. Van stocks, FTF etc.
- Recruitment of field based staffed - interviewing, testing and selection.
- Updating service methods to improve overall efficiency.
- Handling disagreements within the field service, workshop and customer service teams to ensure efficient operations.
- Creating and presenting reports to senior management regarding reactive and planned maintenance workloads, service performance and KPIs.
- Manage airport related activities - acting as authorised signatory for airside passes and maintaining health and safety training records.
- Conducting periodic appraisals of team members, identifying areas for improvement, and providing constructive feedback.
- Experience of field service operations and management.
- Relevant engineering qualification (electrical preferably).
- Computer literacy with a good working knowledge of MS office.
- Knowledge of working in an operation working to strict SLA and KPI disciplines.
- Experience of risk management and health and safety.
- Knowledge of relevant legislation and industry guidelines.
- Experience in the use of databases and report generation.
-
Service Transition Manager
1 week ago
Ocado Group Hatfield, United Kingdom**Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or be ...
-
Customer Service Team Manager
1 week ago
Red Door Recruitment Limited Hatfield, United KingdomWe are now recruiting for a rapidly expanding company in Hatfield Business Park. They have experienced phenomenal growth in the last year and they are now looking for an experienced Customer Services Team Manager to join a growing team. · The main purpose of this role is to maint ...
-
Service Manager
1 week ago
Understanding Recruitment St. Albans, United Kingdom**Service Manager** · **St Albans - Hertfordshire** · **£40,000 - £50,000 (depending on experience) + amazing company benefits** · Understanding Solutions is the exciting consulting division of the Understanding Recruitment Group. A hybrid between a specialist technology recruitm ...
-
Service Manager
6 days ago
Understanding Recruitment St. Albans, United Kingdom**Service Manager** · **St Albans - Hertfordshire** · **£40,000 - £50,000 (depending on experience) + amazing company benefits** · Understanding Solutions is the exciting consulting division of the Understanding Recruitment Group. A hybrid between a specialist technology recruitm ...
-
Service & Installation Workshop Manager
3 days ago
Adaptions Installation Company Welwyn Garden City, United Kingdom**Service & Installation Workshop Manager** · **Location**: Welwyn Garden City · **Salary**: Competitive + Profit Related Pay · **Contract**: Permanent, Full Time · **Hours of work**: 9.00 am to 5.00 pm Monday to Friday · **Company Benefits**: Auto Enroll Pension Scheme, 23 days ...
-
Service & Installation Workshop Manager
9 hours ago
TribePost Welwyn Garden City, United KingdomHours of work: 9.00 am to 5.00 pm Monday to Friday · Company Benefits: Auto Enroll Pension Scheme, 23 days holiday plus statutory, Life Insurance, Employee Assistance Programme, Profit Related Pay · The Adaptations Installation Company is part of a multi-site business serving the ...
-
Building Services Manager
6 days ago
FMJ Hertfordshire, United KingdomAn exciting opportunity has arisen to work within the Estate Facilities and Scientific Services team working as Building Services Manager. The Rothamsted Research Harpenden Estate is situated over 345 Hectares of land comprising of over 28 main buildings,arable farm and Grade I l ...
-
Customer Service Manager
1 week ago
Fawkes and Reece Hertfordshire, United KingdomMy client are a high end residential developer would are looking for a Customer Care Manager to join their team to cover several Hertfordshire developments · The role will be office based however you will spend 95% of your working week on site dealing with customers & ensuring pr ...
-
Hard Services Contracts Manager
1 week ago
Detail2Recruitment St. Albans, United Kingdom**Contracts Manager - Facilities Management - Hertfordshire - Up to £55,000 + Package** · **About the Role** · Looking for a Hard Services Contract Manager who has experience of running multiple disciplined engineers on PPM and reactive contracts and small M&E works. · This is fo ...
-
Technical Service Delivery Manager
1 day ago
ITECCO St. Albans, United Kingdom**Position**: Technical Service Delivery Manager · **Location**: St Albans · **Salary**: £50,000 - £60,000 · I am excited to announce that my client is seeking a highly motivated and Technical Service Delivery Manager to lead their rapidly growing Operations Department. As the Te ...
-
Service Manager
13 hours ago
The Sales Recruitment Network Ware, United Kingdom Full timeSynopsis: My Client is seeking an experienced Service Manager from an Industrial Doors, Shutters and Gates background, capable of managing the customer interface and communicating at all levels. £K Excellent Negotiable Salary, OTE, car plan,pension and exec benefits. Based in the ...
-
Hospitality Services Manager
3 days ago
Maria Mallaband Care Group Knebworth, United Kingdom Full timeAn exciting opportunity has arisen for an experienced Hospitality Services Manager to join the Maria Mallaband Care Group family, as we strive to be the best quality, most highly regarded Care Provider in the United Kingdom. · The Hospitality Services Manager will use their speci ...
-
Service Manager
1 week ago
ASI Recruitment Stevenage, United Kingdom**Service Manager** · **Hitchin area** · **Up to £35,000 Basic DOE** · **Great Monthly Bonus scheme** · **1 in 2 Saturdays** · **"The future belongs to those who believe in the beauty of their dreams." —Eleanor Roosevelt** · A fantastic opportunity for an experienced Service Advi ...
-
IT Services Manager
1 week ago
Technical Futures Ltd Hemel Hempstead, United KingdomAn IT Services Manager with 3+ years' experience delivering internal IT projects and with excellent Active Directory and Microsoft Office skills will take responsibility for administering and managing all internal systems and Infrastructure services of anestablished distribution ...
-
Registered Service Manager
3 days ago
Premier Recruitment Group Limited Barnet, United Kingdom Full timePremier Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Barnet. We are recruiting for experienced and forward thinking Registered Service Manager. This is full time and permanent position and working for very well established care ...
-
Service Manager
9 hours ago
Thendon Resourcing LTD Bushey, United KingdomWe're looking for a Service Manager for a unique and interesting Supported Living Service, near to Watford. Delivering supported living, and a range of meaningful day opportunities such as a working farm, bakery and arts and crafts centre, this is a fantasticplace for people with ...
-
Service Manager
3 days ago
Venn Group Luton, United KingdomAn exciting opportunity has arisen within a well-established Housing Association for a **Service Manager** to manage two Young Person year old) services. · This is a fantastic opportunity for someone with leadership experience who is willing to lead a team and make a difference o ...
-
Customer Service Manager
1 week ago
Room At The Top Recruitment Hoddesdon, United Kingdom**Customer Service Manager/Head of Customer Support** · We have an opportunity for an experienced Customer Service Manager to work for our well-established and professional client based in Hoddesdon. The role is a full-time permanent position working from 8:30am - 5:00pm Monday - ...
-
IT Services Manager
1 week ago
Understanding Recruitment London, United Kingdom**IT Services Manager** · An exciting opportunity has arisen for an IT Services Manager to join an amazing charity and assist the delivery of their technology services. The IT Services Manager will be joining the Vauxhall, London offices with an extremely flexible hybrid style of ...
-
Service Manager
1 week ago
Domus Recruitment Ltd London, United KingdomDomus are on the lookout for an experienced manager within the Health and Social Care sector to join a national organisation in Bolton, as a Service Manager. · Based in East Lancashire, you will be responsible for the delivery of high quality and person-centred support to adults ...
Engineering Services Manager - Hatfield, United Kingdom - Mulmar Foodservice Solutions
6 days ago
Description
Engineering Services Manager
Location: Hatfield based, AL9 5JN
Salary: £47K – £53K per annum, DOE + Benefits
Contract: Full time, Permanent
We are Mulmar, we are growing and we want you
With more than 30 years' experience and over 130 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world's finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers.
We are now recruiting for an Engineering Services Manager to assume the day-to-day management of our field service team, workshop and customer service functions
As our Engineering Services Manager, you will be responsible for:
In order to be successful in this role you must have:
It would be great if you had:
If you feel you have the necessary skills and experience to be successful in either of these roles, click on "APPLY" today, forwarding an up-to-date copy of your CV for consideration in the first instance.
No agencies please.