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    Senior Commercial Specialist - London, United Kingdom - Farfetch

    Farfetch
    Farfetch London, United Kingdom

    4 days ago

    Default job background
    Description
    FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

    We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers.

    This community is at the heart of our business success. We're a diverse team of Marketing professionals, spanning artistic and scientific expertise.

    We're driven to amaze our global community of customers through our data-driven approach, revolutionary spirit, test-and-learn culture and collaborative style.

    Our London office is located in Old Street, London's tech hub, and is home to a broad range of teams including Commercial, Marketing, and Product.

    Our open plan space is ideal for collaborative working and sharing ideas, or you can enjoy some quiet time in our dedicated library.

    We also have a large outdoor terrace which is the perfect spot to have a team lunch or host events.

    Reporting to the Senior Loyalty Manager, this role is focused around the delivery of best in class customer campaigns for our members across all channels.

    You will use customer analytics and insight to spot near term risks and opportunities that need to be actioned.
    You will sit within Marketing but will work with Product, Tech, CRM, Customer Analytics, Customer Service and the Private Client teams
    Work with Commercial on the forecasting and budgeting of the membership rewards
    Increase redemptions by working with CRM & Product to improve contextual awareness
    Work with the Creative team to create the suite of assets required for Loyalty campaigns
    Work with Trade, Product & CRM on overall Promo and Sale calendar, including members 'early access'
    Experienced in identifying opportunities by reviewing data, making decisions, and implementing solutions
    Experience coordinating delivery of projects, working with different teams and strong attention to detail
    Great planning and time management skills with the ability to prioritise and hit deadlines
    Flexible benefits - Private Medical Insurance, Dental Insurance, Gym Memberships, Pension scheme and more
    Critical Illness Insurance and Life Assurance

    We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.

    We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

    You will be focused on the performance of the membership programme, being responsible for delivering best in class customer experiences and member benefits across all channels
    #
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