ICT Analyst - Aylesford, United Kingdom - Kent & Medway NHS & Social Care Partnership Trust

Kent & Medway NHS & Social Care Partnership Trust Aylesford, United Kingdom

1 week ago

Fixed-Term

Description

Job summary

KMPT Seeks Service Desk Analyst to Join Our Thriving Team

Do you thrive in a fast-paced environment where you can provide exceptional technical support and help others succeed? Are you passionate about user experience and continuous improvement? If so, then we want to hear from you

KMPT , a highly-rated NHS Trust, is seeking a skilled and experienced Service Desk Analyst to join our dynamic team. This is a hybrid role, offering the flexibility to work from home alongside collaborating with colleagues in our Aylesford office one day a week.

In this customer-facing role, you will be the first line of defence for our users' technical needs. You will:

Provide exceptional technical support and training to end-users over the phone

Troubleshoot and resolve a wide range of IT issues

Communicate clearly and effectively with users from all technical backgrounds

Demonstrate empathy and resilience in challenging situations

You are a perfect fit for this role if you have:

Strong technical skills and a passion for technology

Excellent communication, interpersonal, and problem-solving skills

A commitment to continuous learning and improvement

The ability to work independently and as part of a team

As a valued member of the KMPT team, you will also:

Play a key role in improving the ICT Assurance Framework

Contribute to strategies, policies, and processes that enhance user experience

Help us maximize user productivity and satisfaction

Ready to join our team? Apply today

Main duties of the job

The post requires a person with significant expertise in Information Communication Technology and having at least three years' experience. The individual is expected to contribute through their skills and efforts to an ICT function that can:

deliver high levels of technology assurance and high levels of customer satisfaction

ensure the best return on investment is achieved through technology-enabled service transformation

negotiate and drive best value from technology investment, contracts and outsourcing arrangements

ensure all staff are adequately developed and able to make effective use of available technology

engage effectively with stakeholder groups at all levels

About us

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Job description

Job responsibilities

Please refer to the attached job description for full details and main responsibilities of the role.

Person Specification

Experience

Essential

Three years proven experience in an ICT analyst role

Desirable

ITIL Certification

Supporting Information

Essential

Relevance to the Job Description and Person Specification

Desirable

Passion and Enthusiasm

Qualifications

Essential

Knowledge of ICT standards and frameworks including ITIL and PRINCE2

Experience

Essential

Good working knowledge of directory services (such as Active Directory, LDAP) and its application for end-point authentication

Experience

Essential

Ability to methodically analyse and diagnose problems and any underlying root-cause, with end-point hardware, software, firmware, applications, connectivity, and services

Desirable

Certification in related technologies such as Microsoft Windows, Active Directory, and Microsoft Office

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