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    Housing Manager - Edinburgh, United Kingdom - Home Group

    Home Group
    Home Group Edinburgh, United Kingdom

    Found in: Talent UK C2 - 2 days ago

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    Description

    Job Description

    Housing Manager Description

    Housing Manager

    Edinburgh

    Permanent, full time (37.5 hpw)

    Salary £29,858 per annum and great benefits including Health Cash Plan

    Home, a place where you belong

    This is a great job opportunity for a Housing Manager to join Home Groups awesome housing team in Edinburgh. As our Housing Manager you'll be the face to face customer support to our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities.

    Typical day as a Housing Manager

  • Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities.
  • You'll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).
  • Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. This will help us to improve our local neighbourhoods.
  • Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.
  • Managing our voids process including liaising with local authorities.
  • Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.

    • Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK

    About You

  • Have worked in housing before and understand housing management, housing law and in an ideal world, universal credit too
  • Super organised and methodical in your approach, you're also a proactive self-starter with a "can do" positive attitude
  • Passionate about delivering excellent customer service and have a genuine desire to help your customers.
  • This job can challenge, especially when we're dealing with complaints but your resilience will help you through.
  • Confident working with external partners and stakeholders such as local authorities, MP's etc
  • Like being part of a team but appreciate that this is a role where you'll spend most of your time working in our local estates.

    • Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

    Our team

    To us, we're not just a team, we're a 'work family'. Janice is the Operations Manager and has worked for Home Group for over 18 years. Her role has included delivering a range of operational and specialist services in the social care and housing fields. Janice empowers colleagues and customers through involvement and team building, to provide personalised service delivery and tenancy sustainment. When not at work, you might find her travelling far and wide in her mobile home. There are 5 of us in the team, and we don't just love to support our customers, we're there for each other too

    Job details

  • This is a hybrid role and in an average week, you'll spend 2 days working from our community patches of Edinburgh, Fife and West Lothian
  • Although you'll spend time in our neighbourhoods, we do get together regularly, we spend 1 day in the office at Lochside Way, Edinburgh Park, Edinburgh EH12 9D and 3 days working from home catching up on admin.
  • There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
  • We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary.
  • To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage
  • You'll need a Standard DBS check done and we pay for that.

    • A place where you belong

    Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work

    What's in it for you?

  • 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too
  • Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
  • Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
  • We Grow Our Own colleagues (not literally of course), when you're ready for the next step in your career, you can grow with us
  • Colleagues really matters to us, that's why we're the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
  • Explore our benefits in detail on our website.

    • Find out more

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