Customer Service Representative - Mansfield, United Kingdom - ERT

ERT Mansfield, United Kingdom

1 week ago

Description

Position Description
Will support NOAA's Search and Rescue Satellite Aided Tracking (SARSAT) system located at the NOAA Satellite Operations Facility in Suitland, MD. Thsi is an on-site position.

The Customer Service Representative / Backup Duty Controller will perform the following functions:

Answer incoming phones and resolve customer issues by calling and emailing customers

Track data received and source documents

Accurately and quickly enter alphabetic, numeric, and symbolic data into a computer system

Review error reports and make necessary corrective actions

File and route documents after entry

Prepare mailings

Work in a team environment

After getting certified as a Registration Database Customer Service Representative, additional tasks performed as the Backup Duty Controller include:

Fill in for duty controller shifts (day or night)

Record all shift activity (e.g., system messages, phone calls, satellite status changes)

Perform database queries

Draft operational reports

Send messages to SARSAT partners concerning the quality of incoming/outgoing data

Regularly test communication links

After completing controller training, work one 12-hour shift each week for 3 to 6 months to maintain and improve skills as a duty controller.

After probationary period, work one 12-hour shift (7am - 7pm) each month, of which, every 4 months must include at least one day and night shift (7 pm - 7 am).

Shift Time for RGDB Customer Service Rep: 9 a.m. to 5:30 p.m.

Required Skills

4 years related experience with help desk and/or customer service/relations with an emphasis in responding to email messages from the public.

Experience working with the public and the ability to respond appropriately to difficult clients is a must.

Typing speed 35-45 wpm or greater (to be confirmed by a typing test)

Requires the ability to make appropriate decisions to resolve issues based on information provided by customers.

Must be flexible in performing day-to-day functions.

Knowledge of Microsoft Excel and Word required.

Excellent attention to detail.

Excellent verbal and written communication skills.

Must maintain an excellent attendance record and be able to report to work scheduled shifts on time.

Willingness to work compensated occasional 12-hour shifts as a backup controller in the Mission Controller Center which may include nights is a must.

Must be a US Citizen or Permanent Resident and be able to pass a background investigation to obtain a security badge to enter the applicable government facility.

Desired

2-4 years supporting scientific, engineering, or other technical programs is desired.

Past experience working in a fast-paced environment that required meeting daily deadlines.

Proven experience using software tools such as Microsoft Office products - Word, Access, Excel, and PowerPoint is desired.

Ability to operate in an environment with multiple windows of various interfaces or web pages open at the same time desired.

An understanding of mathematics, latitude and longitude, and time zones (e.g., UTC/ GMT) is helpful.

Active or prior Government background investigation a plus.

Education
High school diploma, or equivalent. Associates and/or BS degree, preferred

ERT is a VEVRAA Federal Contractor and Equal Opportunity/Affirmative Action employer - All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Customer Service Representative

1 week ago

Rischer and Butler Mansfield, United Kingdom

**Ref 10957** · **Customer Services Advisor** · **Temp to Permanent Role** · **Part time hours 9.00am - 3.00pm** · **Mansfield, Nottinghamshire** · **£11.00 per hour depending on experience** · You will be part of the customer service team, developing and managing customer accoun ...
Customer Services Representative

4 days ago

World of Sweets Sutton-In-Ashfield, United Kingdom

As the UK largest confectionery distributor, importer and wholesaler of confectionery products, you could say we make everything possible At World of Sweets, our passion for sweets is at the heart of it all World of Sweets includes Hancocks Cash & Carry, Bonds of London and our s ...
Customer Service Representative

11 hours ago

LA Recruitment Solutions Annesley, United Kingdom

Role: Customer Service Representative · **Salary**: Starting at £20,000, rising to £20,500 in April 2023 · Hours: Monday to Friday, · Holidays: 23 days plus Bank Holidays · Benefits: Full training, career progression, discounts and industry qualifications · Our client, a UK mark ...
Service User Representative

1 week ago

Change Grow Live Hucknall, United Kingdom

Overview: · Change Grow Live believe that those who access our services should be at the heart of everything that we do and those who have lived experience have a unique and valuable insight into how our services can work best. · We are looking for people who can will help us to ...
Customer Service Representative

1 week ago

RH COMMERCIAL VEHICLES Alfreton, United Kingdom

**Customer Service Representative - Alfreton - £25,000 a year, depending on experience** · **Want to be part of an award-winning team that offers great hours, development opportunities, bonus and wellness schemes, and fantastic company events?** · Why not become a Customer Servic ...
Customer Service Representative

1 week ago

RH COMMERCIAL VEHICLES Alfreton, United Kingdom

**Customer Service Representative - Alfreton - £25,000 a year, depending on experience** · **Want to be part of an award-winning team that offers great hours, development opportunities, bonus and wellness schemes, and fantastic company events?** · Why not become a Customer Servic ...
Customer Service Representative

1 week ago

RH COMMERCIAL VEHICLES Alfreton, United Kingdom

**Customer Service Representative - Alfreton - £25,000 a year, depending on experience** · **Want to be part of an award-winning team that offers great hours, development opportunities, bonus and wellness schemes, and fantastic company events?** · Why not become a Customer Servic ...
Customer Service Representative

1 week ago

Graftersalley LTD Alfreton, United Kingdom

We're a small family company based in South Normanton, looking to hire an individual to work for 4 hours per day (monday-friday) - in our customer service department. · Currently there is only one person in the uk office /warehouse and they juggle sales, customer service, social ...
Customer Service Representative

1 day ago

Absolute Solutions Group Alfreton, United Kingdom

Our client in Alfreton, Derbyshire is looking for a Customer Service-experienced Administrator for a support role within their organisation. The role is Weekdays 8.30am - 4.30pm (37.5 hours per week) and excellent communication and organisation is essential as the responsibilitie ...
Customer Service Representative

1 week ago

Sovereign Risk Management Alfreton, United Kingdom

Schools Advisory Service are a national provider of insurance to schools. Our market leading product provides absence protection and health and wellbeing services to thousands of school employee's. We are looking to recruit a Customer Account Manager to join our multiskilled Clie ...
Customer Service Representative

3 days ago

Quest Search and Selection Ollerton, United Kingdom

Ref: JO | £ £22000 per annum + Benefits | Location:Ollerton, Nottinghamshire, England | Added:22/01/24 · Quest Search & Selection are partnering with this multi-brand retail business that prides itself with working with some of the largest, global branded & own label products. Th ...
Customer Service Representative

1 week ago

Deuce Associates Nottingham, United Kingdom

**Customer Service Representative ~ Nottingham** · **~ Graduates & Career-Changers Welcome ~ Full Training Provided ~** · **Customer Service Representative Role** · As a Customer Service Representative, your day will be a variety of office-based work and field-based customer and ...
Customer Service Representative

1 week ago

XMA Nottingham, United Kingdom

**JOB TITLE**:Customer Service Representative · **SALARY**:£23,400 + £1,500 annual bonus · **LOCATION**:Nottingham · **BENEFITS**:Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Medicash, Income Protection, Gym Discounts, Free Fuel Fr ...
Customer Service Representative

1 week ago

The Odyssey Group Nottingham, United Kingdom

At **Odyssey **we put our customers at the forefront. With our passion for providing the best possible customer experience. We have an adaptable approach for representing our clients allowing us to produce them with the best results. · **We are looking for individuals with**: · - ...
Customer Service Representative

1 week ago

Touch Point Grp Nottingham, United Kingdom

We are currently seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support · **Duties**: · - Answer incoming customer inquiries in person · ...
Customer Service Representative

2 days ago

Donald Ward Limited Ilkeston, United Kingdom

WARD have an opportunity for an experienced Customer Service Representative to join our team based at Donald Ward House, Ilkeston (DE7 5JB) supporting day to day activity across the customer services function. This is a temporary position lasting 12 months. · Working in a fast-pa ...
Customer Service Representative

11 hours ago

Amcor Ilkeston, United Kingdom

Customer Service Representative · **Location**:Ilkeston, GB**Function**:Operations/Production/Manufacturing**Part-time or Full-time**:Full-Time**Job Type**:Employee**Workplace type**:On site**Join Amcor and you can be part of the team that makes the packaging of the future better ...
Customer Service Representative

1 week ago

XMA Nottingham, United Kingdom

**Job Details**: · **Job Title** · Customer Service Representative · **Reference Number** · Ref-23687 · **Location** · Nottingham · **Contract Type** · Full-Time Permanent · **Salary** · £23400 per Annum · **Closing Date** · 10/05/2024 · **JOB TITLE**:Customer Service Representat ...
Customer Service Representative

4 days ago

Elizabeth Michael Associates Nottingham, United Kingdom

**| CUSTOMER SERVICE REPRESENTATIVE - TEMPORARY |** · **| WORKING HOURS: 9:00AM - 5:00PM / EVERYOTHER SATURDAY |** · **| NG15, NOTTINGHAM |** · **| £10.90 PER HOUR |** · **| STARTING ASAP UNTIL END OF MARCH - THIS MAY GET EXTENDED |** · **Job Description**: · - Answer incoming ca ...
Customer Service Representative

2 days ago

Avenue C Ltd Nottingham, United Kingdom

We're Avenue, and we're on the lookout for enthusiastic individuals to join our team as Customer Service Representatives. If you're ready to step into a dynamic role that's all about genuine connections, real growth, and making a tangible impact, keep reading · Position Overview: ...