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IT Support Technician
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PLANET RECRUITMENT SERVICES LTD Coventry, United Kingdom**ICT Support Technician** · **Coventry** · **£25k - plus benefits** · **Our client is looking for an IT professional who is hard working, trustworthy and has a passion for IT. Our client has goals to grow in the coming years so getting in now will give you a chance to grow with ...
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Workshop Support Technician
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Consilium Recruit Ansty, United KingdomThe MTC (Manufacturing Technology Centre) is a major success story. One of the UK's most advanced Research & Technology Organisations, championing world leading manufacturing and engineering innovation. · Created in 2011, it represents one of the largest public sector investments ...
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1st to 2nd Line IT Support Technician
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PET-Xi Training Coventry, United Kingdom**Join Our Mission to Empower Learners IT Support **Technician** Wanted in Coventry** · PET-Xi Training has a fantastic opportunity for an **IT Support Technician**to join our team in Coventry on a full-time contract. · Reporting to the IT Manager, you will monitor the Helpdesk a ...
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1st Line Support Desk Technician
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Thefutureworks Coventry, United KingdomWe are pleased to assist our valued client who is an industry-leading telematics company based in Coventry. We are looking for an experienced 1st line support desk technician to join their busy Operations team, providing first class customer support withnew and exciting clients. ...
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IT Support Technician
4 days ago
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Product Support Technician
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Appcastenterprise Nuneaton, United KingdomAt HelloFresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now,we are a global food soluti ...
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Product Support Technician
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Appcastenterprise Nuneaton, United KingdomAt HelloFresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now,we are a global food soluti ...
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IT Support Technician
5 days ago
Applause IT Birmingham, United Kingdom**IT Support Technician - Windows, Mac, Desktop** · **Birmingham (On site) - £25,000 - £29,000 + Benefits** · Applause IT are searching for an **IT Support Technician**with experience across both a Windows and Google operating system who is sought by an educational provider based ...
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IT Support Technician
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Support Technician
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The Recruiter Specialists Group Ltd Stratford, United Kingdom**Support Technician** · Lloyds Broker are seeking to recruit an experienced Broker Support technician to handle a portfolio of clients. · - Administration of clients' insurance requirements including general enquiries, renewals, mid-term adjustments, accounting procedures and th ...
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IT Support Technician
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In Technology Group Limited Lichfield, United Kingdom Full timeJob Opportunity: IT Support Technician · Location: Lichfield · Salary: £33,000 · Are you the dependable and adaptable "go-to" person in a Managed Service Provider's support hub? · Here's your chance to join a tight-knit, seasoned team of experts as a 2nd Line IT Support Technicia ...
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IT Support Technician
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ITECCO Leicester, United Kingdom**IT Support Technician** · **Role**: IT Support Technician · **Location**: Leicester · **Salary**: £23,000 - £25,000 DOE · I am looking for a confident, enthusiastic IT Support Technician to join a thriving organisation within the Education Sector. This is an exceptionally varie ...
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IT Support Technician
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CPS Recruitment Ltd Wythall, United KingdomIT Support Technician / 3rd Line Support · Working for a smart and fast thinking organisation who work as the IT hub of many UK businesses you will be the face and voice of IT support. We want smart and switched on Level 3 Engineers to join our team. · Key working relationships I ...
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IT Support Technician
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Fusion People Ltd Birmingham, United Kingdom**IT Support Technician Required** · Are you ready for a fun and rewarding job that utilises your problem-solving skills in a challenging and fast-paced environment? · We are looking for a talented customer service executive to join our dedicated team and provide the exceptional ...
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IT Support Technician
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The One Group Northampton, United Kingdom**IT Support Technician** · Great chance for an IT support professional to join a revolutionary business in the renewable energy sector with over 1000 employees. · The IT department is responsible for the support of 18 sites across the UK and you will be joining a team of 14 supp ...
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IT Support Technician
1 week ago
LCFC Leicester, United Kingdom**IT Support Technician - King Power Stadium & LCFC Training Ground** · **About The Role** · Based at either our world class training ground or The King Power Stadium, Leicester City have exciting opportunities for two passionate IT specialists to gain experience of working in a ...
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IT Support Technician
5 days ago
Ideal Personnel and Recruitment Solutions Northampton, United KingdomOur Professional Services client has a permanent vacancy for an IT Support Technician to join their close-knit, friendly IT team. The IT department works as a team in providing an efficient IT service to all the firm's users. The job holder is responsiblefor providing first line ...
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IT Support Technician
5 days ago
Akkodis Birmingham, United Kingdom**IT Support Technician · Permanent · Bromsgrove - Hybrid 2/3 days onsite · 28k - 35k Depending on experience** · **Key responsibilities**: · - Point of contact for first line contact issues · - Log work requests on ticketing system · - Keep users updated with tickets · - Escalat ...
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IT Support Technician
1 week ago
Recruitment Genius Birmingham, United KingdomThis is an opportunity to join an established, successful IT Managed Services Provider located in Central London, Birmingham & East Anglia. Using the latest IT strategies & technologies, they provide high-quality 'customer focused' technical support to nationwidecustomers in the ...
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IT Support Technician
1 week ago
Recruitment Genius Birmingham, United KingdomThis is an opportunity to join an established, successful IT Managed Services Provider located in Central London, Birmingham & East Anglia. Using the latest IT strategies & technologies, they provide high-quality 'customer focused' technical support to nationwidecustomers in the ...
IT Service Service Desk Support Technician - Coventry, United Kingdom - ParentPay Group
Description
Service Desk AnalystDepartment:
Customer Support
Employment Type:
Permanent - Full Time
As a Service Desk Analyst, you will be the first point of contact for all customers regarding software related issues.
Requests will come through to the service desk via phone, email and web chat so it is important that you possess excellent written and oral communication skills and can deliver high levels of customer service at all times.
All enquiries must be logged on to the Zendesk application so that all tickets can be effectively tracked and managed and you will be expected to provide first line support whilst working within agreed SLA's.
You will be expected to identify opportunities to improve the service provided to our customer base and ensure that at all times the company is represented as professional, courteous and helpful.
Provide 1st Line Support to all customers (both internal and external) via telephone, email and webchatEnsure that all support requests are recorded accurately and professionally on the Zendesk system so that all tickets can be effectively tracked and managed.
Build strong relationships creating a positive customer experience at all timesKeep abreast of software developments and ensure any gaps in knowledge are addressed.
Attend internal and external training courses relevant to company products, as required.