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Wigan

    Performance & Administration Officer - Wigan, Greater Manchester, United Kingdom - Wwl

    Wwl
    Wwl Wigan, Greater Manchester, United Kingdom

    1 week ago

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    Description

    The Health Care Operations Department are looking to recruit an Office Manager within the Admissions Team based at the RAEI site, Wigan.

    You must have the ability to work on your own, able to show you have initiative, have a flexible approach, a self-motivated outlook, attention to detail, excellent record keeping ability and a high level of communication skills.

    The service operates Monday - Friday on a rota basis.

    You would be expected to work hours within these times as agreed, however it is necessary to be flexible and able to adapt quickly to change and altering work patterns.

    As Office Manager you will provide and manage an efficient, flexible and responsive administrative function whilst supporting clinical staff in the delivery of effective Inpatient booking services.

    You will be responsible and accountable for the management of the Booking Office Team Leader and the Admissions Clerks.

    To evaluate staff training and development needs to achieve a highly motivated, well trained team that meets the requirements of the service.

    Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas.

    COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings.

    Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated.

    If you are unvaccinated there is helpful advice and information available by contacting covid- where you can also ask about how to access vaccinations.

    To be responsible for the direct management and support of the booking administration staff.

    To be responsible for the management, implementation and validation of processes within the booking office, ensuring that new policies and procedures are implemented and monitored in a timely and accurate manner.

    Planning and Organisational Duties
    To be responsible for highlighting the capacity and demand issues associated with necessary template changes for future planning
    To undertake specific projects as identified regarding the provision of the booking service

    To take responsibility for answering and investigating complaints or incidents by completing the necessary documentation including the implementation of any action plans.

    The co-ordinating of annual leave, maintaining accurate staff records and sickness and absence rates.
    Utilise the Trust IT resources appropriately in adherence to all policies and procedures
    To monitor individual staff performance initiating action plans where necessary to record progress in line with HR policy.
    To co-ordinate and participate in the Performance review and objective setting process
    Adhere to Trust Policies, Procedures and Guidelines and provide HR information for the department regarding any relevant changes.
    Ensure compliance with mandatory training requirements in accordance with Trust policy

    Ensure the effective induction and training of staff and work experience placements, carry out personal appraisals for all staff in line in accordance with the Trust policy.

    To provide supporting documentation, training manuals, awareness session etc

    To identify and support ongoing development that contributes to individual goals and to those of the department, making staff aware of any in house training or any alternative developmental opportunities.

    To take individual responsibility for managing risks within their own working environment, complying with Trust regulations around reporting and managing risk reduction strategies.

    To be involved in managing related risk assessments and effectively taking care to include others that may be affected by their actions.

    Compliance with the Health & Safety at Work Act 1974 – the post holder is required to fulfil a proactive role towards the management of risk in all of their actions.

    This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.

    To have a sound understanding of general office policies and procedures
    Confidence in dealing and negiotating with senior managers and clinicians
    Ability to adapt and prioritise work as required to provide a more effective and efficient serviceTo have the skill to use varying computer / office systems
    To have the skill to use varying computer / office systems
    Passion for continuous quality improvement
    Evidence of continued professional development
    Knowledge of HR policies and procedures
    Proven achievement in a supervisory role within Patient Administration Dept or clerical management
    Experience in management role managing staff, resources & planning
    Must be able to work flexibly and where appropriate cover annual leave or sickness.
    Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
    Our Trust prefers candidates to submit applications online. Please contact the Recruitment Team on if you have difficulty applying online.

    Please note that some roles may require you to participate in an on-call rota, if the role is predominantly operational.

    and will recognise your continuous or 'unbroken' service in any Greater Manchester local authority or NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority;
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