Manager, Account Executive - Brighton, East Sussex, United Kingdom - CAE Technology Services Limited.

CAE Technology Services Limited. Brighton, East Sussex, United Kingdom

Found in: Jooble UK O C2 - 2 days ago

Description

As Internal Account Manager, you will support our sales account managers in the day to day running of customer accounts, providing excellent customer service and handling any issues that may arise in a proactive and timely manner.

sourcing hardware, software and services.
Acting as the escalation point for customers(queries, complaints)
Liaising with customers over phone and email
Handling correspondence between account managers and their customers.
Preparing estimates and quotations for customers through the use of SAP
Taking, progressing, and monitoring orders, from quote through to delivery.
Understand Vendor promotions and special bid process.
Complete Vendor related training.
Reviewing and communicating internally and externally the customer backlog with real time data.
Keep record of sales and manage back order effectively.
Manage Open Sales Orders Reports, ensuring that invoices are processed in a timely fashion.
Develop and maintain long-term relationships with customer accounts.
Management and understanding of Autotask tickets.
Liaising with other departments within the company to ensure a smooth sales flow.
Intermediate command of all MS Office applications.
Administrative customer focused experience.
Experience within a sales support role supporting multiple Salespeople.
Experience of managing accounts of high-profile clients.
Knowledge and experience of CRM systems, specifically Salesforce.
Experience of using Autotask and SAP
Being 3 star accredited with the Service Desk Institute
and every time we get an order from one of customers – recognising that we are their partner of choice whether they are in the Commercial, Public or not for profit sectors
Pension Scheme
Death in Service
Staff Referral Scheme
Discounted Private Medical Insurance
Shopping discounts, Length of service awards, BUPA anytime Healthline, Flu Vaccination Vouchers, Employee Recognition, Annual leave entitlements, Cycle to Work Scheme, Fresh Fruit
CAE Technology Services are an equal opportunities employer. We are committed to eliminating discrimination and encouraging diversity across our workforce.

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