- Review daily process defect data, identify root causes, develop and align action plans, and evaluate their impact all in collaboration with site Operationss.
- Provide proactive feedback to operations management on quality related issues and collaborate with central teams on projects and system enhancements.
- Gain expertise in key MMN process paths and exception handling and ensure process discipline across all shifts and departments through training and audits.
- Perform daily process audits in Sortation centres to ensure adherence to PMVs and SOPs, highlighting non adherence and engaging ACES for necessary changes.
- Conduct regular reviews (daily, weekly, and monthly) of quality metrics with site leadership including concessions, damages, DEA, returns, and scan compliance and customer feedback.
- Establish effective communication channels for sharing quality related updates and best practices within assigned sites/region.
- Demonstrate a commitment to consistently enhancing the customer experience, both internal and external.
- Travel to sortation centers and collaborate with site teams to promote quality improvement initiatives
- Engage in thorough root cause analysis of intricate and unclear problem statements to devise solutions, prioritize opportunities, and facilitate sustainable network enhancements.
- Maintain adaptability and responsiveness to evolving business priorities, embracing new ideas.
- Effectively influence stakeholders and negotiate priorities with partner teams.
- Transportation or Supply Chain experience (previous Operations experience preferred), within a highvolume logistics, manufacturing or engineering environment, as well as Project Management experience.
- Bachelor's Degree from an accredited university or equivalent qualification
- Proficiency in the local language and English, verbally and written.
- Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success
- Advanced knowledge of Excel and demonstrated experience querying relational databases using SQL (or other query language), along with experience using large complex data sets to design models and scenarios.
- Demonstrated experience with Lean and Six Sigma methodologies or similar techniques
- Degree in a science or logisticsbased discipline
- Previous Inventory Control and Quality Assurance Management experience, performance metrics, process improvement and Lean techniques
- Strong analytical abilities, including Proficiency in Python or any programming language with strong data analysis skills
-
Senior Planner
10 hours ago
Amazon London, United Kingdom Full timeBASIC QUALIFICATIONSBachelor's degree · Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL · Experience in program or project management · Experience working cross functionally with tech and non-tech teams · Experience in defining and implementing process im ...
-
HR Generalist
2 days ago
Investoo Group London, United KingdomInvestoo Group is one of the world's leading fintech marketing businesses. We deliver top-quality lead generation and marketing services to our partners in the rapidly evolving cryptocurrency, FX, shares and derivative trading markets. · We are looking for individuals who are swi ...
-
Tax Junior
2 days ago
Parkside Recruitment London, United KingdomReference: · Sector: · - Finance, Graduate- Salary: · - £24,000 to £30,000 Per Annum- Town/City: · - London- Contract Type: · - Permanent- Date Posted: · - 05/07/2023 10:31:00This role will be assisting the tax team in providing high-quality tax compliance and advisory services t ...
-
Recruitment Resourcer
1 day ago
Turner & Townsend London, United KingdomCompany Description · At Turner & Townsend we're passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. · Every day we help our major global c ...
-
Manufacturer - Rotary Tester
16 hours ago
Safran London, United Kingdom**Job description**: · To test a range of electrical power generators and electrical starters for use on aircraft to prove they conform to drawings and engineering requirements to enable products to be released to our customers to fulfil their orders. · Part of dedicated test tea ...
-
Talent Acquisition Partner, 12 Month Ftc
16 hours ago
GSS UK Services Limited London, United Kingdom**The role** · **What you'll do** · Key responsibilities in this role will include (but not be limited to): · - Coordination: From organising briefing calls with hiring managers, to organising interviews, you will coordinate every part of the recruitment process. · - Strategic ta ...
-
Public Sector Financial Reporting Specialist
2 days ago
Mazars London, United Kingdom**JOB DESCRIPTION** · **_ Public Sector Financial Reporting Specialist_** · **Business Unit** · - Audit & Assurance - Audit Quality Support Team (AQST)**Reporting To** · - AQST Public Sector Partner**Key Relationships** · - AQST, Public Sector Audit Team, Accounting Technical Ser ...
-
Resourcing Consultant
2 days ago
British Council London, United KingdomResourcing Consultant · **Date**:12-Jan-2023 · **Location**: London, UKM, GB · Belfast, UKM, GB · Manchester, UKM, GB · Edinburgh, UKM, GB · Cardiff, UKM, GB · **Company**:British Council · The British Council builds connections, understanding and trust between people in the UK a ...
-
Talent Acquisition Contingent Workforce Lead
16 hours ago
EY London, United Kingdom**Interim TA Contingent Workforce Lead** · **The opportunity** · The Contingent Workforce Lead is responsible for management and continuous improvement of the firms Contingent Workforce strategy, operating model, policies and processes. As EY accelerates into an unprecedented per ...
-
Early Careers Talent Assistant
2 days ago
Blenheim Chalcot London, United Kingdom**Early Careers Talent Assistant** · **Are you curious, excited by experimentation and always looking for a better way of doing things?** · **Do you want to keep learning and developing whilst getting hands-on, entrepreneurial, business building experience?** · **Do you want to h ...
-
People & Talent Coordinator
16 hours ago
Influencer London, United Kingdom**PEOPLE & TALENT COORDINATOR** · **LOCATION: LONDON** · **Who are we?** · We are the originators of influencer marketing. · Influencer is an agency built at the intersection of creativity, data, and technology with a unique 'people power & platform power' approach. · From big br ...
-
Talent Partner
16 hours ago
Ramp London, United Kingdom**Join the Web3 revolution at Ramp**: · **A few words about us**: · At Ramp, we provide a powerful fiat <> crypto toolkit that enables anyone - from established brands to blockchain pioneers - to easily onboard their next million users into Web3. · Bridging the gap between today' ...
-
RF Test Engineer
18 hours ago
Indotronix Avani UK Ltd Greenford, United Kingdom Full timeAnnual Salary : £40,000-£50,000 GBP per annum and Benefits applicable by the Client · Complete 5 Days Onsite in a week to work at Client place in Greenford UB6 8WA-UK · We are seeking a highly skilled Senior Test Engineer to join our dynamic team. As a Senior Test Engineer at our ...
-
Customer Executive
1 day ago
Gamma Telecom Abbey Wood, United Kingdom**Customer Executive** · **Who are we?** · Gamma is a leading supplier of Unified Communications as a Service (UCaaS): they provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets. It is AIM listed and have over 1750 staff acro ...
-
Peer Support Specialist
16 hours ago
Sussex Partnership NHS FoundationTrust West Sussex, United KingdomAs part of a Community Transformation programme, we are working to improve care pathways for those with Complex Emotional Needs (CEN) and Personality Disorder (PD) in East Sussex. We have secured funding to recruit a band 4 peer specialist with High Weald, Lewes and Havens ATS. W ...
-
Site Leader
1 day ago
Amazon UK Services Ltd. Rochester, United KingdomA degree · Relevant experience in manufacturing, production, distribution logistics environments, retail, or grocery in a management role · Relevant experience of working within a complex stakeholder structure · Advanced proficiency in verbal and written English and upper interme ...
-
Quality Inspector
16 hours ago
KHR Recruitment Specialists Edenbridge, United KingdomMy client is looking for an experienced Quality Inspector to join their company. This will be a temp to perm position. · You will be required to carry out the following tasks. · - Carry out in-process inspection activity as defined by the works traveller and/or W.I.S · (crimping; ...
-
Corporate Tax Senior Manager
2 days ago
Mosaic Recruitment Ltd., St. Albans, United Kingdom* Corporate Tax Senior Manager · - St Albans · - Permanent, Full-Time · - Up to £70,000 per annum · - Free Parking · - Working from Home Options · This is a superb and brand new opportunity for a Corporate Tax Senior Manager, focusing on providing world class advice in regards to ...
-
Assembly Leader
1 day ago
L3Harris Technologies UK Ltd Farnborough, United Kingdom Full timeJob Title – Assembly Team Lead · Job Location – Farnborough · Flexible, condensed or reduced working hours considered and hybrid working where possible. · Job ID – ASSE · About this opportunity and L3Harris UK · From 12 UK sites, our team of over 1,400 people deliver unique capa ...
-
Talent Acquisition Partner
16 hours ago
Prax Group Weybridge, United Kingdom**Talent Acquisition Partner** · **Office based in Weybridge, Surrey** · Head-quartered in London and with trading offices in Singapore and Houston, the Prax Group is a leading independent trading, storage, distribution and retail conglomerate dealing in petroleum products and bi ...
Process Improvement Manager, CX, SC Quality, EU ATS CX - London, United Kingdom - Amazon UK Services Ltd. - A10
Description
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
At Amazon, delivering great experiences for our customers is top priority and to this end, our team strives to make our processes robust enough to meet the high bar on customer experience both on quality and speed of delivery.
In transportation performance management, we improve customer experience through continuously optimizing the complex movements of goods to customers throughout Europe.
As Process Improvement Manager in the Concessions and Damages team, you will be responsible for the quality performance of our Middle Mile transportation network and Ship with Amazon business.
You will drive EU wide large-scale programs / products that deliver a positive impact on our customers.Key Responsibilities include:
As a Process Improvement Manager, you'll be at the forefront of making Amazon's logistics better – which means improving safety and quality.
Part of your role will involve running observations and audits to identify where processes could be enhanced. Another part of your role will be to direct operations team and central support teams in recommending changes. You will be accountable for positively influencing operational quality at the site. You'll have the opportunity to share best practices and ideas with our EU network. In this role, you'll use data to drive improvements and continue to grow our shipping capabilities.About the team
Amazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.
We are open to hiring candidates to work out of one of the following locations:
London, GBR
BASIC QUALIFICATIONS
Process Improvement Manager, CX, SC Quality, EU ATS CX professionals in London
-
Clinton Awuah
I am a creative and enthusiastic individual with both a Udacity Digital Marketing Nanodegree and a B ...