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    Service Manager - London, United Kingdom - Sopra Steria Ltd

    Sopra Steria Ltd
    Sopra Steria Ltd London, United Kingdom

    2 weeks ago

    Default job background
    Description
    Are you a Service Manager seeking a new challenge?

    As a Service Manager, you will be joining us on a significant Defense project and you will be tasked with creating and executing medium scale services, with accountability for a segment of a broader service, all operating under the guidance of a senior delivery manager.

    Lead the setup of a tailored service environment, incorporating incident management and request fulfilment
    Develop and implement SLAs to govern service delivery, meeting our standards and expectations
    Establish and manage a helpdesk system with SLAs, ensuring prompt support for the customer
    Present performance data using pie charts, aiding decision-making on service desk operations
    Proficiency in understanding service delivery models
    Experience in managing delivery to SLAs and Key Performance Indicators
    Background in IT services
    Qualification in ITIL v3


    Employment Type:
    Full-time

    Benefits:
    £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund

    Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity.

    We support different ways of working,so if you're interested we encourage you to apply and talk to us about what might be possible.

    Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients.

    The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment.

    We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other.

    We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.

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