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    Pensions Service Lead - England, United Kingdom - Sanderson Recruitment Plc

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    Description
    Support Desk Lead
    Permanent/£30,000 - £40,000/Wiltshire

    About Us:
    We are a dynamic and innovative company seeking an enthusiastic Support Desk Lead to join our team. As a leader in our field, we prioritise excellence, creativity, and efficiency in all aspects of our work.

    If you thrive in a fast-paced environment and are passionate about providing top-notch support, we want to hear from you.

    Experienced in leading teams and working within a service desk environment.
    Leading a team in a service desk environment.
    Proficiency in JIRA, including setting up processes, portals, and automations, as well as reporting and trend analysis.
    Familiarity with manual processes, change request writing, SQL for data updates, SFTP, and portal creation on JIRA.
    Strong process management and workflow management skills.


    Software Support Responsibilities:
    Writing and delegating the use of runbooks.
    Providing network support.
    ITIL V3 certification is a plus.

    Develop a roadmap to expand service desk processes across multiple sites.
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