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Client Managing Director - United Kingdom - Citation Ltd
Description
Client Operations – Scheduling Co-ordinatorLocation:
Hybrid – Wilmslow
Hours of work:
Full time – 37.5 hours .
Job Description
Responsible for managing scheduling of large field service team. A great role for someone with salesforce or diary management experience looking to progress into a more senior role.
Main Responsibilities
Daily scheduling of field service appointments across multiple service territories
Develop, test and refine scheduling recipes to optimise team performance.
Be the field service subject matter expert and share knowledge with relevant colleagues.
Maintaining data quality, manage data cleanse to ensure best chance of success
Consult with field service agents, team managers and field team to identify opportunities for improvements to scheduling policies and / or scheduling methodology.
Continuous improvement – On-going analysis of performance, identify opportunities for improvements for implementation.Pitch, plan and implement any agreed changes or trials with clear success criteria and measurement.
Regular updates and reporting to senior management with a focus on improvement.
Create and maintain Salesforce dashboards and reports to track key performance indicators (KPIs) and provide actionable insights
Various daily and weekly administration tasks
Knowledge, Skills and Experience Required
High levels of organisation and attention to detail
Strong ability to multi-task and stay focused in high-pressure situations
Experience with the Salesforce platform is highly desirable
Intermediate to advanced Microsoft Office skills to include Excel and Powerpoint
A keen desire to succeed and make a real difference
Upbeat and positive personality
Ability to influence at various levels
Development:
ongoing development with Operational leadership team and potential to gain operational leadership qualification.
Apply for this role
Working for Citation you will have access to 25 days holiday plus your birthday off work, childcare vouchers, gym membership discounts and more.
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