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    Volunteer Support Specialist - Charlestown, Fife, United Kingdom - THE MARINE SOCIETY AND SEA CADETS

    THE MARINE SOCIETY AND SEA CADETS
    THE MARINE SOCIETY AND SEA CADETS Charlestown, Fife, United Kingdom

    1 week ago

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    Description
    Volunteer Support Officer (Northern)
    Full time, permanent - 35 hours per week
    Are you passionate about supporting volunteers and looking for a new opportunity?
    The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning.

    We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development.

    Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals - and the thousands who aspire to be the sea cadets and marine professionals of the future.

    It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people - including those from under-represented or marginalised groups.

    We are currently looking for a Volunteer Support Officer with proven administrative and IT skills to join our busy Volunteer Support Department at Northern Area Sea Cadets.

    This role involves acting as the first point of contact via email and phone for our volunteers providing warm and friendly assistance.

    This role provides vital support to volunteers within our enrolment process as well as administrative tasks that aid and celebrate our volunteers.

    Support the adult volunteer applications to join the Sea Cadets, ensuring that personnel records are updated accordingly on our database
    Respond to all volunteer enquiries received by MSSC by email, post and phone

    Computer literacy:
    strong knowledge of Microsoft Word, Excel, email, internet and experience of web-based information systems
    Experience of working in a customer focused role, including handling a wide range of enquiries by phone and email, and handling challenging phone calls and emails
    Experience of using data protection procedures
    Experience of database inputting and records maintenance and management
    25 days annual leave per annum increasing with length of service
    Hybrid working for many roles
    Life assurance (4x salary)
    Private medical insurance
    Generous pension (employer contribution up to 10%)
    Cycle to work scheme
    Wellbeing portal and EAP with 121 counselling

    Employee development:

    We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

    Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community.

    We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed.

    We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work.

    We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC's values and ethos of inclusivity.

    All successful applicants are required to attend safeguarding training and undergo a criminal record check.
    to be redirected to our website to complete your application.
    Support Officer, Volunteer Support Coordinator, Volunteer Project Administrator, Volunteer Support, may also be considered for this role.


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