- Process accurately and timely to support the broader team in achieving revenue growth objectives.
- Assist the team with producing quotes, pricing, contracts, and other customer-facing documentation.
- Be a transactional processor for the team and all output of customer requirements off/on the system.
- Collate, manipulate and deliver required reports, including Spend/Rebate/Asset reports.
- Process singular and mass customer data entries and updates as requested.
- Manage Price Amendments, Hierarchal Updates, and Asset Verifications through to the conclusion.
- Serve as a trusted KAM/KASE partner to increase performance across the team and portfolio(s).
- Understand KPIs and targets, ensuring all input contributes to their success.
- Customer portal data entry and support as required by the customers varying needs.
- Support gap analysis of the customer portfolio to identify opportunities and challenges.
- Accurate CRM/ERP updates daily, ensuring the safe handling of customer data.
- Collaborate with KAM/KASE to process necessary administrative activities to support cash collection.
- Raise Credit Notes and Invoices channelled through the team.
- Assist in the administrative output of Account Reviews, ensuring escalations are handled with priority.
- Support price/tactical increase activities to defend the targeted revenue gain and relationships.
- Ensure appropriate Churn-Defence stakeholders are notified of customer flight risks.
- Support your team and Line Manager in the delivery of business objectives.
- Own customer communication (verbal/written) to support attendance of customer locations.
- Maintain strong communications with customers, all departments, and colleagues.
- Comply with and suggest improvements to the customer journey, policies, and processes.
- Positively promote the brand and company mission, living by and promoting our company values.
- Be available for all team and customer administrative and processing support requirements.
- Demonstrated strong ability to handle diverse and competing priorities against a deadline.
- Demonstrated attention to detail.
- Demonstrated strong oral and written communication skills, building and leading rapport at all levels – internally and externally.
- Demonstrated competence in using Microsoft Office tools and CRM systems.
- Demonstrated reporting capability, collating multi[1]sources of data to present coherently.
- Demonstrated ability to present data and customer-facing documentation in a polished way.
- Proven experience in supporting Key Accounts.
- Presentation skills (creation of).
- Ability to handle complex and varying levels of data.
- Strong knowledge and demonstrated skills in utilising a CRM effectively.
- Demonstrated problem-solving skills.
- Monday - Friday working pattern
- 23 days' holiday + Bank Holidays - increasing with long service
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Enhanced Paternity & Maternity benefits
- PerkPal Benefits + 24 hours access to Employee Assistance Programme + Volunteering Day
- Employee support network and mental health assistance
- Career progression opportunities
-
Customer Success Processor
5 days ago
Culligan UK limited Wolverhampton, United Kingdom Full timeWho are we? · Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan's complete line of drinking water solutions, water softeners & water filtration systems set the standa ...
-
Data Controller
1 week ago
The People Co. Willenhall, United Kingdom**£25,000**: · **Willenhall, Wolverhampton**: · Our client based in Wolverhampton is recruiting for a Data Controller to join their IT Department and support the business growth and development. · Job Role · Our client has grown rapidly in recent years and has just adopted SAP Bu ...
-
Tube Laser Operative
1 day ago
ParkerSteel Kingswinford, United KingdomHere at Parkersteel we have an exciting opportunity for a **Tube Laser Operative** to join our busy Operations team at our **Dudley** Site. · You will be working on a full-time, permanent basis, 40 hours per week, Monday to Friday, 14:30pm to 10.30pm, and in return you will recei ...
-
Cash Processor
1 week ago
Loomis Birmingham, United Kingdom**Cash Processor - Late Shift / Night Shift** · **Full Time, permanent** · **Late Shift 14:00 - 22:30 / Night Shift 22:30 - 07:30** · - **Basic salary**:_ **£10.95 per hour** · - **Additional**:_ **Opportunity to work overtime plus competitive benefits (full list below)** · Do yo ...
-
Secure Area Operative/cash Processor
1 week ago
Pivotal Birmingham, United Kingdom**Cash Processor / Secure Area Operative - Birmingham** · An exciting opportunity has arisen for a Cash Processor / Secure Area Operative to join our dynamic and friendly team at Pivotal in order to facilitate the continual growth and expansion of the business. We are therefore l ...
-
Hybrid Underwriting Processors
6 days ago
Love Success Plc Birmingham, United Kingdom**Hybrid Underwriting Processors - 6 months**: · - Job Reference: LZJ/UP/BIR · - Date Posted: 15 March 2024 · - Recruiter: Love Success plc · - Location: Birmingham, West Midlands · - Salary: £115 Per Day · - Sector: Administrator/ Office Assistant/ Data Entry · - Job Type: Tempo ...
-
Payroll Processor
3 days ago
RGIS Inventory Specialists Birmingham, United Kingdom**RGIS Payroll Administrator (UK & ROI)** · **Location**:RGIS Head Office, Trinity Park, Birmingham · **Working Hours**:Monday to Friday, 8:30am to 5pm, 37.5 hours per week. A hybrid module of home/office working will be available after the initial training period but at least 2 ...
-
Quality Controller
1 day ago
Encore Recruitment Birmingham, United Kingdom**Quality Controller - Clothing** · **Birmingham** · We are recruiting for a leading Retailer who are going through a huge period of growth. My client has a strong identity as a design led and fashion forward retailer. Their business is fast paced, exciting and aspirational, with ...
-
Warehouse Quality Controller
2 days ago
Encore Recruitment Limited Birmingham, United Kingdom**Warehouse Quality Controller / QC - Clothing** · **Birmingham** · We are recruiting for a leading Retailer who are going through a huge period of growth. My client has a strong identity as a design led and fashion forward retailer. Their business is fast paced, exciting and asp ...
-
Gaming Moderator
1 day ago
The Social Element Birmingham, United Kingdom**The Social Element**: · Hello We are a **leading global independent full service social media agency**, founded 21 years ago. Our 260+ team members look after some of the **world's largest brands** (Sony, Visa, Nissan, Dr Pepper). We pride ourselves on our ability to build **st ...
-
Order Processor
6 days ago
The Best Connection Employment Group Stourport-on-Severn, United KingdomOur client based in Stourport is seeking a Sales Order Processor. Long term opportunities following a successful trial period. · **Responsibilities of the Sales Order Processor**: · - Answer phone calls, take messages and greet visitors. · - Maintain and develop existing customer ...
-
Coin Processor
1 week ago
G4S Coventry, United KingdomLocation: Coventry | Salary: £12.31 in first 6 months, rising to £12.91 after 12 months | Posted: 8 Apr 2024 | Closes: 5 May 2024 | Job Type: Full Time and Permanent | Region / Division: UK & Ireland | Reference: G4S/CD/8390 · **JOB INTRODUCTION**: · - G4S (now part of Allied Uni ...
-
Staffordshire Police Staffordshire, United Kingdom**Location*** · Staffordshire Police Headquarters · **Minimum salary*** · £21,018 · **Maximum salary*** · £23,835 · **Grade*** · Grade D · **Part/full time*** · Full Time · **Hours per week*** · 37 · **Type of contract*** · Permanent · **Role profile** · **Job advert*** · **Justi ...
-
Order Processor
1 week ago
Framexpress Ltd Telford, United KingdomAn opportunity has become available to work for a well-established and successful organisation in Telford. Framexpress is Shropshire's leading PVCu window and door manufacturer. · The workload of the ordering processing department is varied and requires strong product knowledge, ...
-
Part Time Warehouse Operative
1 week ago
The Best Connection Employment Group Stoke-on-Trent, United Kingdom Part time**Title: Part Time Warehouse Operative / Order Processor** · IMMEDIATE STARTS AVAILABLE · We currently have a fantastic opportunity to join an established team for a busy distribution centre based in the Meir area. · The Best connection require process operatives to work as part ...
-
Part Time Warehouse Operative
1 week ago
The Best Connection Employment Group Stoke-on-Trent, United Kingdom Part time**Title: Part Time Warehouse Operative / Order Processor** · IMMEDIATE STARTS AVAILABLE · We currently have a fantastic opportunity to join an established team for a busy distribution centre based in the Meir area. · The Best connection require warehouse operatives to work as par ...
-
Claims Processor
3 days ago
Davies Group Stoke-on-Trent, United Kingdom**Claims Processor** · **Stoke-On-Trent - ST1 3DH** · **37.5 hours a week** · **Permanent, hybrid working after probation** · **#INDHP** · Interested in starting a career in an international insurance company? Look no further Davies is seeking a Claims Processor to join our succe ...
-
Pharmaceutical Packer
1 week ago
The Best Connection Employment Group Stoke-on-Trent, United Kingdom**Title: Pharmaceutical Packer / Order Processor** · The Best Connection currently have a fantastic opportunity to join an established team for a busy distribution centre based in the Meir area on a long term ongoing basis with permanent opportunities. · The Best connection requi ...
-
Pharmaceutical Packer
1 week ago
The Best Connection Employment Group Stoke-on-Trent, United Kingdom**Title: Pharmaceutical Packer / Order Processor** · The Best Connection currently have a fantastic opportunity to join an established team for a busy distribution centre based in the Meir area. · The Best connection require process operatives to work as part of a team, processin ...
-
Pharmaceutical Packer
3 days ago
The Best Connection Employment Group Stoke-on-Trent, United Kingdom**Title: Pharmaceutical Packer / Order Processor** · NEW POSITIONS STARTING 1st OF DECEMBER · We currently have a fantastic opportunity to join an established team for a busy distribution centre based in the Meir area. · The Best connection require process operatives to work as p ...
Key Accounts Success Processor - Wolverhampton, United Kingdom - Culligan UK limited
Description
Who are we?
Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan's complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we're committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.
Summary:
This role assists our Key Account Customers to thrive through the necessary execution of administrative duties. Working with the Key Account Success Manager, this role provides a support network for our Key Account Managers ('KAM') and Key Account Success Executives ('KASE'), ensuring their customers and ongoing requirements are executed timely and accurately to ensure a positive Customer Experience. Our Key Account Success team leads portfolio growth through devoted support and one-on-one relationship management of our Facility Managements End-Users. Resulting in continued engagement of all products and reduced customer churn.
Responsibilities:
Requirements
Essential:
Desirable:
Benefits