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    Business Coordinator and Policy Support - London, United Kingdom - 111SKIN

    111SKIN
    111SKIN London, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description

    Role:
    Business Manager


    Department:
    Retail

    Area Sales Manager

    Responsible for Managing:
    Senior Skincare Specialists, Senior Skincare Specialists & Facialists Skincare Specialists, Sales Associate

    Developed by renowned Harley Street cosmetic surgeon, Dr Yannis Alexandridis, 111SKIN is a potent combination of surgical expertise, innovative formulations, and a deep understanding of skin's 3D healing process.

    Originally created to help his patients' skin heal after surgery, the brand focuses on pioneering solutions for specific skincare concerns and delivers clinical results.

    Believing in prevention – not intervention, each specially created product is inspired by Dr Yannis' medical observations and extensive knowledge to ensure that the complexion is truly transformed.

    In just 5 years, the brand has expanded to over 40 products with 5 ranges and has become a staple with celebrities, supermodels, make-up artists and beauty editors.

    Now stocked internationally with retailers such as Harrods, Harvey Nichols, Space NK, Joyce Beauty, Mecca, Net-A-Porter, Barneys, Violet Grey and many more, 111SKIN inhabits a niche, luxury space within the growing skincare market.

    The team is essential to 111SKIN as they are who will be interacting daily with customers therefore, act as brand ambassadors and should represent the values and behaviours of 111SKIN leaving a positive impression.

    While doing so the team also leverage all opportunities to promote the brand and build brand awareness increasing the number of returning and new customers.

    They are essential in portraying the strong story behind each product and the journey 111SKIN has been on to draw customers in and educate them on the brand.

    As Business Manager, you are responsible for ensuring the smooth running and profitability of the brand retail space within department stores.

    You will work closely with the Area & Business Manager to ensure the counter has everything is need to functionally effectively.

    Build strong relationships with a wide-ranging client base, keeping up to date with their preferences, aftercare needs and special occasions to ensure they are receiving a luxury service even after they leave the store

    • Provide expert product knowledge by utilising all training materials and brand tools to understand key features, benefits and ingredients
    • Regularly update clients with new product information, new launches or promotions taking place in store
    • Act as a brand ambassador, leaving customers with a long-lasting positive impression of 111SKIN
    Strategy and Commercial Awareness

    • Deliver daily, weekly, and monthly reports to the Area & Business manager, ensuring they are informed of any issues
    • Strategically plan and manage relationships with key stakeholders from within the department stores
    • Be aware of your biggest competitors and understand their businesses to keep 111SKIN competitive
    Full ownership and responsibility of running 111SKIN within Harvey Nichols and ensuring the smooth operation of retail within the store

    • replenishment, re-merchandise
    • Drive store sales targets. Act as an ambassador and role model of the skincare brand.
    • Ensure every customer leaves with a positive impression of the brand, from the visual appearance of the products displayed and knowledge and information provided by the sales assistants to the service they received
    • Actively support the beauty rooms by promoting treatments and making bookings where required
    • Liaise with the Area & Business Manager to ensure that the counter and the Skincare Specialists have all the equipment and products they need and communicate if anything else is needed for the counter to be as efficient as possible
    • Must be aware of everything that is going on with the counter and the team for that store
    • Business Development
    • Proactive in looking for opportunities to promote, develop and grow the business through events, new clients or updating customer cards
    • Develop and maintain key business relationships with current and prospective customers/clients to generate new business for 111SKIN
    • Raise awareness of the 111SKIN brand and educate customers on current and future product ranges
    • Build an understanding and awareness of wider business targets and the teams contribution
    • Liaise closely with the CYRO business and be up to date on any developments so that you can cross-sell their services to customers and build out the CRM database.
    Ensure that the team are receiving regular training and flag through any skill gaps to the Area & Business Manager which you feel should be focused on after reviewing day to day team performance

    • Understand the wider business context of multiple businesses, knowledge, and abilities to link businesses (111SKIN, 111CRYO, 111Harley Street)
    • Onboard new team members to ensure that they are fully aware of 111SKIN's expectations and their responsibilities to be fulfilled while representing the brand
    • Support and co-ordinate the training of the team to ensure they all carry a high-level knowledge of all products so that they are equipped to deal with all customer queries
    • Alongside the Area & Business Manager, actively strive to develop the team by continuously monitoring and assessing performance and individual needs to ensure the standards, image and values are maintained at all times
    • The Account Manager is expected to have the following skills and knowledge:
    • Able to engage and inspire our customers through active listening, relationship building and expert product knowledge
    • Experience in building successful relationships & rapidly earning client trust
    • Ability to engage and inspire customers through active listening, relationship building and expert product knowledge
    ·
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