- Contract/Site Management with 40 staff
- The Contracts Manager will ensure the service delivery specification is implemented and adhered to.
- Regular client liaison: plan and implement a visitation programme to monitor standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.
- To ensure all client queries and complaints are dealt within a timely and effective manner.
- Ensure the line manager is kept fully advised of any operational difficulties, especially those, which would jeopardise the retention of the contract. Recommend, as appropriate, improvements, staffing numbers and rates that are in the best interest of the business.
- To ensure that the financial performance of each contract is being controlled to the budgeted requirements. This relates to:
- a) Staffing levels and payrates
- b) Materials and equipment
- c) Payroll completion
- d) Plan manning, equipment, and material levels for periodic work.
- e) Other costs such as vehicles etc.
- Contracts Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.
- To assist the sales team as and when required.
- To ensure adequate supplies are onsite.
- To recruit, induct and train new staff.
- Monitor and review performance of staff, and effectively communicate the company's required standards to staff.
- To resolve any disciplinary/ grievance matters in line with company policy and procedure.
- To provide guidance, coaching and training to managers and supervisors.
- Ensure that new starter and signing in procedures are adhered to.
- Complete all procedures relating to health and safety audits, payroll, Service Level Indicators, induction, training, and expenses accurately and on time.
- To ensure all management and control systems are adhered to, and that the company is complying with HR, and quality, environmental and health and safety standards.
- Ethical Business, always looking to reduce our environmental impact and our use of the planet's resources.
- Equal Opportunities Employer who promotes diversity.
- Innovative Approach to the Employee Journey
- A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business
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Contract Manager - Mole Valley, Surrey, United Kingdom - Raymond Associates Ltd
Description
The Opportunity
As a result of new mobilisations and continued growth we are looking to strengthen our management teams and are looking for new contract managers in the South who want to manage their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS, IOSH
The Package
£32k basic
Uncapped commission
Company Car
35 days holiday per year (including bank holidays)
Home based and Flexible hours
The Territory
Surrey, Hampshire, East Sussex & West Sussex
The Company
We are a national provider of Facilities Management Services, trusted by commercial and institutional clients operating across a range of sectors including Education, Retails, Industrial, Public sector, Healthcare, Pharmaceuticals and more.
Main Responsibilities of a Contracts Manager
