Jobs
>
London

    Service Support Administrator - United Kingdom - Unipharmedtech

    Unipharmedtech
    Unipharmedtech United Kingdom

    1 week ago

    Default job background
    Description

    Service Support Administrator (Macclesfield, Manchester, UK) page is loaded

    Service Support Administrator (Macclesfield, Manchester, UK)

    Apply locations Manchester Office time type Full time posted on Posted 4 Days Ago job requisition id JR

    Service Support Administrator - Cardiac Services The advertising close date for this vacancy is Tuesday, 7th May 2024.

    The role

    The Service Support Administrator will provide a key interface with the customer, supporting all aspects of the equipment servicing processes. They will work in a multi-location( GB and IOI) team-based environment in conjunction with Service Engineering Team and report to the Service Support Manager The successful candidate will demonstrate excellent external and internal customer focus throughout. This role is based in our Manchester office.

    Key Outcomes

    • Meet and exceed customer expectations (both current and new customers), as the first internal point of contact for the customer.
    • Proactive Management of Customer Relations
    • Manage and respond to customer calls/queries in a professional manner.
    • Plan and coordinate the scheduling of service jobs, including breakdowns, preventative maintenance visits and provision of loan devices with Customers and Engineering team.
    • Liaise with Service Team on booking-in of RTB items, repair schedule, service order management and invoicing.
    • Communicate progress / status of service jobs to customer.
    • Coordinate repairs with manufacturers as required, approving and issuing purchase orders.
    • Record and analyse customer satisfaction using feedback procedures.
    • Support periodic customer site visits as required.
    • Provide Quotations to customers in a timely manner and to a professional standard.
    • Manage customer billing in a timely manner, promptly resolving invoice queries.
    • Service Order Processing and Purchase Order processing (spare parts)
    • Support the management of Service Contracts with customers including setup and scheduling of PM visits.
    • Support the Sales Tender Process by providing service inputs to Tender Response
    • Work in a team-based manner
    • Partner with Service Engineering, providing required admin support.
    • Actively contribute to a very positive team environment and performance.
    • Attend and be a valued contributor to Service Engineering Meetings as required.
    • Participation in process improvement projects and other duties that may be assigned from time to time.

    Key Skills & Experiences

    • Minimum 2 years' direct experience in a Service Support / Customer Care role preferably in a medical device / healthcare environment.
    • Third level qualification whilst not a pre-requisite would be an advantage.
    • Demonstrates a strong Customer Orientation, delivering an exceptional service in order to meet and exceed our customer expectations.
    • Effective Communicator: Professional and excellent verbal and written communication skills. Excellent interpersonal skills.
    • Results Orientation: Demonstrates the ability to achieve tangible and measurable results. Makes and Meets Commitments
    • Team player: Actively contribute to the development of a positive team environment, demonstrating a flexible approach.
    • Attention to Detail: Ensures that work is executed accurately and completely, paying close attention to the detail
    • Good analytical skills to help drive process improvements
    • Demonstrates excellent organisational skills with the ability to prioritise in a busy environment with competing demands
    • Good administrative and IT/computing skills with experience in using Microsoft Office suite (Outlook,Word and Excel are essential), also familiarity with using an ERP systemg. SAP, Microsoft Dynamics or Navision would be an advantage.
    • Demonstrates energy, real initiative and ability to work independently.
    • Flexible to adapt to changing situations
    • Although this is an office-based role, candidates should have the ability to work remotely from own home should this become necessary due to unforeseen emergency situations such as the COVID-19 Pandemic.

    The company

    Cardiac Services was founded in 1968 and is now part of Uniphar Medtech. It is at the forefront of supplying and supporting diagnostic and measurement equipment in Ireland and the UK with specific focus on ICU, Coronary Care, theatre and maternity. The business comprises a number of Divisions with Pre-hospital specialising in the supply of AEDs, training devices and primary care / GP supplies. The Hospital Division is mainly focused on Patient Monitoring, Resuscitation and Cardiology, Surgical Scopes, Clinical Information Systems and Fetal monitoring with the business concentrated in the acute areas of Hospitals i.e. intensive care, operating departments, coronary care units, emergency departments, cardiology investigations, resuscitation, neonatal intensive care and labour wards.

    Cardiac Services is a business within the Medtech Division of Uniphar Group.

    How we'd like to work together

    This role will be based in our Manchester Office where a flexible hybrid working model is also available. It's important to achieve the right balance between face-to-face interactions with virtual working over the long term. In return for your flexibility, you will be joining an environment that understands how inter-twined work and life have become - and both the benefits and challenges that brings - and therefore offers a flexible, progressive way of supporting it.

    Uniphar Medtech is an equal opportunities employer About Us

    Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

    #J-18808-Ljbffr
  • Griffins

    Support Administrator

    1 day ago

    Griffins London, United Kingdom

    **Job title**:Support Administrator · **Reporting to**:Administration/ HR Manager · **Team**:Administration/ HR Team · **Location**:Hybrid with London base (WC1H). Minimum of 2 to 3 days in the office per week. · **Tenure**:Full time, permanent to start ASAP · **Job purpose**: · ...

  • Signature Recruitment Ltd

    Support Administrator

    3 days ago

    Signature Recruitment Ltd London, United Kingdom

    Are you confident in customer service? Are you a tech savvy individual who can think on their feet to solve any problem? Signature Recruitment have an exciting opportunity to join our client a professional medical association based in London, as a Support Administrator. This posi ...

  • Healthcare Central London

    Administrative Support

    1 week ago

    Healthcare Central London London, United Kingdom

    Job Title: Admin Support · **Salary**: £28,837 per annum pro rate 6months FTC · Hours: 14 hours per week · **Overview**: · Healthcare Central London (HCL) is a Federation of 32 General Practices in the borough of Westminster, HCL provides Community and Primary Care services to mo ...

  • Signature Recruitment Ltd

    Support Administrator

    3 days ago

    Signature Recruitment Ltd London, United Kingdom

    Are you confident in customer service? Are you a tech savvy individual who can think on their feet to solve any problem? Signature Recruitment have an exciting opportunity to join our client a professional medical association based in London, as a Support Administrator. This posi ...

  • Strive Training

    Support Administrator

    6 days ago

    Strive Training London, United Kingdom

    **Location**:Hackney · **Working days & hours**:Mondays, Wednesdays and Fridays (9.00am-5.30pm) · **Salary**:£23,000 (pro rata) · **If you are passionate about education, have excellent interpersonal and administration skills, and have the ability to work in a fast-paced environm ...

  • Akton Recruitment

    Administration Support

    6 days ago

    Akton Recruitment London, United Kingdom

    **Administration Support** · **Royal Borough Of Greenwich** · **£19/hr** · A new opportunity has opened up in the Joint Emergency Team as we are now expanding due to overseeing a pioneering initiative to create a Virtual Ward in the community. This will ensure patients can have a ...

  • Lewisham and Greenwich NHS Trust

    Administration Support

    1 day ago

    Lewisham and Greenwich NHS Trust London, United Kingdom

    We are looking for someone who can work both unsupervised and as a team member. The purpose of this role is to provide administrative and typing support to our clinicians and their teams. · The post holder will be required to have a flexible approach to work, act in a professiona ...

  • Cpl Life Sciences

    Administrative Support

    6 days ago

    Cpl Life Sciences London, United Kingdom

    **Role**:Administrative Support · **Duration**:9 Month Contract · **Location**:Remote · **Rate**:£134 per day · **Required skills** · - Excellent communication skills. · - English reading and writing is required. · - Strong MS Office skills including intermediate to advanced prof ...

  • NL Recruitment

    Support Administrator

    6 days ago

    NL Recruitment London, United Kingdom

    Support Administrator, a part-time (18 hours a week) temporary opportunity, joining a health charity based in London. Offering remote working. · Do you have excellent Administration, Communication and CRM/Database skills? Are you able to start immediately and looking to work 18 h ...

  • Parkside Office Professional

    Administrative Support

    1 day ago

    Parkside Office Professional London, United Kingdom

    Our global client is looking for an experienced Administrative Support Assistant. · **Key responsibilities** · - Preparing reports. · - Maintaining appropriate filing systems. · - Assist in the preparation of regularly scheduled reports/Dashboards on Salesforce and Microsoft exce ...

  • Office Angels

    Administrative Support

    1 week ago

    Office Angels London, United Kingdom

    Administrative Assistant responsibilities preparing reports, and maintaining appropriate filing systems. Excellent oral and written communication skills and be able to organise their work using tools, like MS Office ( MS Word, Excel, PowerPoint presentationetc). · Assist in the p ...

  • Cpl Life Sciences

    Administrative Support

    1 week ago

    Cpl Life Sciences London, United Kingdom

    **Admin Support** · **Remote Role - 9 month contract** · **up to £130 per day** · A global shipping company are seeking a Admin to join their Business Operations Team, · **The role**: · - This is a role which requires good communication skills, customer service and the ability to ...

  • Runtech Group Limited

    Administration Support

    6 days ago

    Runtech Group Limited London, United Kingdom

    **Job description** · **What we are looking for**: · - You will be well-organised, proactive, and responsive, with the ability to communicate at all levels and to work well within and across teams. · - An excellent level of attention to detail. · - Prioritise effectively and work ...

  • Office Angels

    Administrative Support

    3 days ago

    Office Angels London, United Kingdom

    Job Role - Administrative Assistant responsibilities preparing reports, and maintaining appropriate filing systems. Excellent oral and written communication skills and be able to organise their work using tools, like MS Office ( MS Word, Excel, PowerPoint presentationetc). · Assi ...

  • Mobile Testing Solutions Ltd

    Exams Support Administrator

    1 week ago

    Mobile Testing Solutions Ltd London, United Kingdom

    **Job title**: · **Exams Support Administrator** · **Banding**: · **Band 5** · **Salary band: £21,000 - £26,000 including London weighting** · **Job Details**: · - Role type: Fixed-term (12 months). · - Location: Office-based role, Mon-Fri, 9am-5pm, 35-hour working week, at our H ...

  • Colbern Limited

    Business Support Administrator

    3 days ago

    Colbern Limited London, United Kingdom

    NCD · Business Support Administrator · Redbridge · Contract · £12.25 per hour · Our client is looking for an experienced Business Support Administrator. · - To provide an effective and professional administrative support services to the Orchard Housing office including all staff ...

  • Bidvest Noonan

    Business Support Administrator

    1 week ago

    Bidvest Noonan London, United Kingdom

    **About The Role**: · **Business Support Administrator** · **London** · **£15.84 per hour** · **Monday to Friday - 9 month fixed term contract initially to cover Maternity** · We have a great opportunity for an experienced Business Support Administrator to join us. As the Busines ...

  • Preston Recruitment Ltd

    Contract Support Administrator

    3 days ago

    Preston Recruitment Ltd London, United Kingdom

    **Contract Support Administrator - Facilities Management - Chancery Lane, London** · Your new employer is a well-established Facilities Management service provider who have a high-profile portfolio of commercial properties across The City of London. Offering a large scope of prog ...

  • National Grid

    Technical Support Administrator

    1 week ago

    National Grid London, United Kingdom

    **Technical Support Administrator - North and West London**: · - Location: GB, SL0 0EB- Division: LON SHES and Compliance- Job Type: · - Requisition Number: Department: · - Job Function: Administration**Get superpowered supporting health and safety compliance across the North and ...

  • Guy's and St Thomas' NHS Foundation Trust

    Programme Support Administrator

    1 week ago

    Guy's and St Thomas' NHS Foundation Trust London, United Kingdom

    Are you passionate about innovation, project management, addressing inequalities and leading change to improve health and care outcomes? · Health Innovation Network has recently been relicensed and has secured some high-profile contracts - which means we are keen to recruit a new ...