Account Management Support Executive - City of London, Greater London, United Kingdom - Finitas

Finitas City of London, Greater London, United Kingdom

2 weeks ago

Description

Hybrid: 3-day a week in the office

Salary:
up to £45k in base plus bonus
Our client is a European headquartered start up servicing corporate clients.

They offer a platform for digital board performance reviews that allows companies to track their board's effectiveness, alignment and composition over time.

You will be responsible for increasing the clients value and providing an exceptional service with us, so they love the platform and keep coming back.

Act as the main point of contact for client relationships, supporting them to fully understand, and use the platform services
Support the development of strategic relationships with clients; monitoring service levels alongside supporting further business development opportunities
Deliver dedicated support for client driven initiatives, taking the lead on projects and engaging the relevant client teams to deliver against project objectives
Provide training and basic technical support to clients
Support the provision of appropriate frameworks and controls to ensure adherence to procedures and policies
The CRM will help to retain and develop existing business with clients
Experience dealing confidently and professionally with senior management and other key business stakeholders
~ Clear communication style, both verbally and in writing
~ Experience of working within, or leading, project teams
~ Have previous experience selling/supporting a SaaS platform

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