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Client Success Manager
5 days ago
Aspire London, United KingdomAre you are an experienced quantitative Research Manager looking for a change? Excited by the prospect of informing brand decisions for clients such as Coca-Cola & Rimmel London? As Client Success Manager for this modern research & insights company you willhave opportunities to i ...
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Advisor Success manager
5 minutes ago
C&M Travel Recruitment London, United Kingdom Full timeAdvisor success manager - Required for this luxury tour operator. They are looking for someone to support and look after the 100 independent consultants with support of the team. Salary around £45,000 plus great benefits listed below. · Advisor success mangers duties · -Manage 10 ...
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Client Success Manager
5 days ago
Pareto London, United KingdomPareto is the UK's largest and most successful graduate assessment, placement and training organisation. Market leaders in our field, we've pioneered an innovative approach and a unique philosophy toward sales recruitment, training and development. · We pride ourselves on going f ...
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Customer Success Manager
4 days ago
Edbury Daley London, United KingdomOur client is a global leader in Hospitality focused P2P software and they are looking to hire an outgoing and personable individual who can work with key clients to help them get the best out of their systems to improve their purchasing effectiveness. Someonewho understands cust ...
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Customer Success Manager
1 week ago
Navis London, United Kingdom**Customer Success Manager** · **Whats in it for you?** · - 25 days annual leave · - Health Plan · - Life Assurance · - Flexible and Hybrid working · **Experience required**: · - Proven work experience as a Customer Success Manager or similar role · - Technical skills required, a ...
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Client Success Manager
6 days ago
Round Pegs Recruitment London, United KingdomA fintech business that services the investment and wealth management industry is seeking a CRM/CSM to join their growing team. · The Client Success Manager will interface directly with manager research teams to get them started and continue to request and review fund due diligen ...
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Customer Success Manager
18 hours ago
Muso London, United KingdomDo you have at least 3 years experience working as a Customer Success Manager (CSM) in a SaaS company? · Would you like to work with a company that provides the most complete and trusted view of global piracy, media consumption and demand?If so read on. · Here at MUSO we are look ...
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Customer Success Manager
6 days ago
Corporate Recruitment Solutions London, United KingdomHybrid working, Central London twice a week · **About the Customer Success Manager** · My client is a leading provider of Loyalty integration schemes. Being originally based in the US and seeing excellent growth over the UK Market in the last 10 years they are market leaders with ...
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Remote Customer Success Manager
1 week ago
RecruitmentRevolution London, United KingdomAs a fast-growing SaaS company our customers are key to us, and we have some great names and advocates. We also have a culture whereby everyone's ideas are valuable and will be acted on if in the best interests of our people & customers. · We are looking for a superstar to become ...
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French Customer Success Manager
6 days ago
Euro London London, United KingdomDo you speak French and are interested in a job in customer success in the charity sector? · I'm currently recruiting on behalf of a fundraising platform in the charity sector, who are looking for a French-speaking Customer Success Manager to work on a fully remote basis, with th ...
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German Customer Success Manager
5 days ago
Euro London London, United KingdomDo you speak German and have an interest in working for one of the fastest growing technology companies within the SaaS space? Then look no further as this is an amazing opportunity that is not to be missed · Joining this established SaaS company as a Customer Success Manager, yo ...
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German Client Success Manager
5 days ago
Sphere Digital Recruitment London, United Kingdom**German Client Success Manager - Digital Marketing SaaS Platform** · **£40,000 - £45,000 plus 10% Bonus** · **London/Hybrid** · **The Company** · My client is one of the worlds leading eCommerce software solutions provider in the SaaS space. They work with brands and retailers t ...
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German Speaking Customer Success Manager
18 hours ago
Sphere Digital Recruitment London, United Kingdom**Customer Success Manager - Product Sampling SaaS Platform - Up to £45,000 - Hybrid/London** · **The Company** · This is a great opportunity to be part of one of the UKs fastest growing technology companies within the Martech space. Founded 10 years ago, my client are a product ...
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Chrome Enterprise Customer Success Manager
4 days ago
Career Moves Group London, United Kingdom**Chrome Enterprise Customer Success Manager** · **Location**:London (Hybrid) · **Length**:February 2023 for 11.5 months · **Rate**:£35.58 p/h · **Hours**:9am - 6pm · - Organize and manage the activities that lead to the outcomes of a project, what, who, when, and how. · - Adjust ...
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Sponsorship Sales Manager-b2b Successful
5 days ago
Oxygen People London, United Kingdom**Successful International Business** · **Sponsorship Sales Manager B2B** · We are devoted to creating and executing content driven B2B conferences for senior executives globally. We are an entrepreneurial business and a market leader in the conference field and have offices in N ...
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eFinancialCareers London, United KingdomNEW JOB · **Reference · **12014 · **About our client** · We are looking for an experienced Investor Relations Manager to join one of Europe's fastest growing private equity growth funds. Our client is a leading growth and buy-out investor with an outstanding track record and a be ...
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Customer Success Manager Remote
4 days ago
Netpeak Software United KingdomRingostat наразі у пошуках Customer Success Manager , котрий допоможе нашим клієнтам у використанні сервісу :) · Ця посада технічна, та підійде, якщо в тебе вже є певні знання та ти шукаєш технічну роль в IT-компанії для подальшого розвитку та зросту. · Останні 1,5 року ми щоква ...
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Strategic Customer Success Manager, EMEA
5 days ago
Airtable London, United KingdomCe poste est basé à Londres et nécessitera votre présence au bureau 3 jours par semaine. · Nous vous prions de bien vouloir soumettre toutes les candidatures en anglais. · Chez Airtable, nous sommes passionnés par la création de logiciels accessibles à tous et l'autonomisation de ...
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Senior Client Success Manager - Spanish Speaker
2 weeks ago
Blue Optima Verified Company London, United Kingdom Full time £30,000 - £80,000 per yearBlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineering. · Our technology is used by some o ...
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Customer Success Manager
5 days ago
Henley Executive Ltd Twickenham, United Kingdom**Customer Success Manager** · **Twickenham** · **£35,000 - £38,000, OTE £60,000+** · We have an opportunity for aCustomer Success Managerto join a rapidly developingTechnology business nearTwickenham and become a valuable part of the Customer Success team. · Based in their offic ...
Strategic Customer Success Manager - London, United Kingdom - Smarsh
Description
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications.Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines.
Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc.
5000 list of fastest-growing American companies since 2008.Smarsh is seeking a Strategic Senior Customer Success Manager to join our Enterprise Customer Success organization.
As part of the organization, you will be delivering customer outcomes to our top enterprise accounts and working with Fortune 500 caliber clients across the world.
This includes end-to-end customer life cycle managing customer adoption and growth, health, governance, and retention in partnership with your Account Executives.
You are customer's consultant and trusted partner who can navigate complex business objectives and develop them into Smarsh champions.Create value for the customer by knowing, tracking, and managing customer's business objectives tied to Smarsh solutions.
Know your accounts and their organization structure. Establish, maintain and grow senior executive relationships for your accounts.
Partner with Account Executive to develop long-term strategic account plan and lead substantial portions of the strategic account plan.
Drive and track customer adoption of Smarsh products and services.Proactively identify At Risk Clients and define escalation and remediation plans. Establish and oversee a comprehensive customer governance structure with clear processes, cadence, and communication channels including Executive Business Reviews.
Lead weekly or monthly meetings for assigned accounts, including 1-on-1s with key customer contacts.
Track activities in CRM tools and accurately log outcomes of customer discussions.
Identify best practices and coach throughout Customer success team.
BA/BS degree in business/technology or comparable experience and 5+ years' experience in customer success.
~ Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs is a big advantage.
~ Skilled at matrix management and using leadership skills to achieve goals.
~ Proven results in driving customer health and satisfaction resulting in loyalty and advocacy.
~ Knowledge of working in tools like Salesforce, Gainsight and Jira.
We use the latest in AI/ML technology to help our customers break new ground at scale.
We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success.