- Sie arbeiten in einem kleinen Team, das den Endnutzern von Outdooractive Second-Line-Support bietet.
- Außerdem unterstützen Sie die Community Manager, die den First-Line-Support leisten.
- Du entwickelst und pflegst ein tiefes Wissen über die Outdooractive-Apps und -Services.
- Beantwortung von Fragen der Endbenutzer zu den Outdooractive-Anwendungen und -Services.
- Erläutern komplexer Sachverhalte für Endbenutzer in einer klaren und freundlichen Art und Weise.
- Nutzung von Zoho Desk zur Beantwortung von Anfragen in verschiedenen Sprachen, unterstützt durch Computerübersetzung.
- Fehlerbehebung und Problemlösung.
- Meldung von Problemen an das Entwicklungsteam, mit allen notwendigen Details und, wenn möglich, Schritten zur Reproduktion.
- Behalten Sie den Überblick über alle eingehenden Tickets, Probleme und Änderungen. Erkennen und Melden neuer Probleme, sobald sie auftauchen.
- Lösen von Kontoanfragen, einschließlich der Suche nach fehlenden oder doppelten Konten und Erstattungen.
- Aufzeichnung von Benutzerfeedback, wenn möglich mit Lösungsvorschlägen aus dem bestehenden Funktionsumfang.
- Pflege der Support-Dokumentation.
- Zusammenarbeit mit einem Team, das 7 Tage in der Woche erreichbar ist.
- Erfahrung in der Bereitstellung technischer Unterstützung für Endnutzer.
- Erfahrung mit einem ticketingbasierten Supportdesk.
- Fähigkeit, vorhandenes Wissen auf unbekannte Probleme anzuwenden.
- Ausgeprägte Kommunikationsfähigkeiten in Englisch in Wort und Schrift.
- Ausgezeichnetes Zeitmanagement, einschließlich der Fähigkeit, Prioritäten bei sich widersprechenden Aufgaben zu setzen.
- Leidenschaft für den Dienst am Kunden.
- Begeisterung für und Teilnahme an Freizeitaktivitäten im Freien.
- Enthusiasmus für neue und mobile Technologien.
- Erfahrung mit Smartwatches.
- Beherrschung einer europäischen Sprache.
- Erfahrung in der Unterstützung von GPS- oder kartenbasierten Anwendungen.
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IT Support Specialist
5 days ago
Handle Recruitment London, United Kingdom**IT Support Specialist - Mayfair - £40K** · A rare opportunity has arisen with global sports media organisation who are looking an independent and experienced IT Support Specialist to assist onsite and remote staff with IT issues. · The role will be to provide IT support to the ...
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Support Specialist
3 days ago
Lightspeed Commerce London, United Kingdom**Hi there Thanks for stopping by** · Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place · As part of Lightspeed's Support team, you will be the first point of contact with our customers, and therefore you will be ...
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Support Specialist
4 days ago
Sharp Brains Ltd London, United Kingdom**Job Summary**: · As a Techbar analyst you will assess, troubleshoot, and resolve employee requests in person as needed on a daily basis. Requests will vary from hardware and software to corporate infrastructure related issues requiring on-site analysis & resolutions. You'll pro ...
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Support Specialist
1 day ago
Healthtech-1 London, United Kingdom**We're on a mission to make the NHS the most advanced healthcare system in the world**: · The world's best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. So we're on a mission to fix it with technology ...
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Support Specialist
2 weeks ago
Lorien London, United Kingdom**Project Administrator - Contract** · Working for a Financial Services Organisation as a Project Administrator to provide a full Administrative Support to the Project function within the various Projects and Programmes. Supporting the team in the delivery of the key activities r ...
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Application Support Specialist
2 days ago
eFinancialCareers London, United Kingdom**Application Support Specialist - Front Office, Fixed Income** · Essential skills for the Application Support Specialist - Front Office, Fixed Income/FX: · - Production Support Analyst · - Front Office · - Experienced Across L2 Application Support · - Fixed Income (Rates/Credit) ...
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Specialist Support Worker
4 days ago
The Salvation Army London, United Kingdom**Working hours**: 40 hours per week · **Interview date**: To be confirmed · We are looking to recruit a **Specialist Support Worker (Substance Use) **to join our Homelessness Services team at Founders' House. Commissioned by Tower Hamlets Council, Founders' House provides reside ...
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Specialist Support Worker
6 days ago
The Salvation Army London, United Kingdom**Working hours**: 40 hours per week · **Interview date**: To be confirmed · We are looking to recruit a **Specialist Support Worker (Substance Use)** to join our Homelessness Services team at Founders' House. Commissioned by Tower Hamlets Council, Founders' House provides reside ...
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Specialist Support Services
1 week ago
HM Prison & Probation Service London, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £24,067 - £29,656- The national salary range is £24,067 - £25,342, London salary range is £26,762 - £29,656. Your salary will be dependent on your base location**Job grade**: · - Administrative Officer- Band 3**Contract type* ...
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Specialist Support Officer
1 week ago
Sanctuary Health London, United KingdomSanctuary Personnel, an innovative and committed recruitment agency has a new permanent position available for a Specialist Support Officer to work full time based in Camden, London · The salary for this permanent Specialist Support Officer job is up to £29,450 per annum. · **Mai ...
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Application Support Specialist
21 hours ago
Lorien London, United KingdomApplication Support Specialist · Due to exceptional growth in recent years, one of the most established retail companies in the UK has an opening for a new and exciting position for an Application Support Specialist. · What we are looking for in a suitable profile: · - Commercial ...
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Specialist Support Worker
6 days ago
The Salvation Army London, United Kingdom**Working hours**: 40 hours per week · **Interview date**: To be confirmed · We are looking to recruit a Specialist Support Worker (Complex Needs) to join our Homelessness Services team at Founders' House. Commissioned by Tower Hamlets Council, Founders' House provides residentia ...
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Trade Support Specialist
4 days ago
Gibbs Hybrid London, United KingdomTrade Support Specialist · Duration: 12 months contract · Pay: £245 - £288/day via PAYE/Umbrella · Location: 2 days in the London office, 3 days from home · The Trade Support Specialist sits within the Operations department and reports to the Trade Support Supervisor. They are re ...
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Specialist Support Officer
1 week ago
One Housing Group Camden, United Kingdom**Specialist Support Officer** · We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs. We are part of Riverside, a group of complementa ...
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Application / IT Support Specialist
1 week ago
Kramer Westfield London, United Kingdom**Application Support / IT Support Specialist** · **Providing IT/Application Support to International Customers** · **London with Extensive Homeworking** · **(One day per week in the office)** · **c£35,000 - £50,000 + Bonus + Stock + Bens** · Our client is an established software ...
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Business Support Specialist
6 days ago
Babcock International London, United Kingdom**Business Support Specialist**: · - Location: Westminster, London, GB, W1U 1QX- Onsite or Hybrid: OnSite**Job Title: Business Support Specialist (Personal Assistant to Directors)** · **Location: Wigmore Street, London, UK + Onsite 4 days a week with Hybrid working from home opti ...
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Application Support Specialist
21 hours ago
Sanderson Recruitment Plc London, United KingdomAre you a leading professional in your field of work? Are you motivated and driven to identify a better way forward? Then you'll value the highly collaborative and acutely specialist work environment this job offers. · This exciting Application Support Specialist role for an inte ...
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Customer Support Specialist
1 week ago
Karbon London, United Kingdom**About Karbon** · Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 1 ...
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Partnership Support Specialist
1 week ago
Metro Bank PLC London, United Kingdom**Team** · **Location** Holborn Office · **County** Central London · **Ref #** 20638 · **Closing Date** 01-Dec-2023 · We have been awarded the "Most Loved Workplace" At Metro Bank, people come first - our culture is all about bringing out the best in our colleagues, and making su ...
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Content Support Specialist
1 week ago
GLG London, United Kingdom**Content support specialist** · **GLGs Content team GLG's Events team manage and leverage the company's core asset - the Network Members to program high quality and engaging content for our Financial Services, Corporate and Professional Service firm clients including; Roundtable ...
Technical Support Specialist - United Kingdom - Outdooractive GmbH & Co. KG
Description
Immenstadt oder Cambridge, Deutschland oder Großbritannien
Als Technical Support Specialist (w/m/d) bist du Teil unseres Community-Teams in unserer Zentrale in Immenstadt im Allgäu oder in unserer Niederlassung in Cambridge (UK). Du erlebst hautnah, wie die Outdooractive-Community jeden Tag wächst, mit dem Ziel, die größte Outdoor-Community weltweit zu werden. Die Abteilung B2C ist für das Plattformmanagement zuständig und ist die erste Anlaufstelle, wenn unsere registrierten User Fragen zum Portal oder einer unserer Apps haben. Hier werden Tipps aus der Community an die entsprechenden Abteilungen weitergeleitet und hier läuft auch die externe Kommunikation zusammen. Kurzum: Wir sind die Heimat der Nutzer und Pro/Pro+ Mitglieder.
Ihr neuer Job bei Outdooractive
Was Outdooractive von Ihnen erwartet
Die Möglichkeit, am weiteren Erfolgsweg der Outdooractive Plattform mit zunehmender Internationalisierung maßgeblich mit zu wirken.
Herausforderung
Herausfordernde, spannende Aufgaben mit besten Entwicklungsperspektiven.
Eigenverantwortung
Umfangreiche Gestaltungsmöglichkeiten und eigenverantwortliches Arbeiten.
Weiterbildung
Ein flexibles Arbeitszeitmodell, flache Hierarchien und ein interessantes Karriere- und Weiterbildungsmanagement.
Eine adäquate Einarbeitung, um Outdooractive näher kennen zu lernen.
Teamgeist
Ein kollegiales Miteinander, tolle Mitarbeiterevents und ein angenehmes Arbeitsumfeld in einem outdoor-affinen Team.
Einzigartigkeit
Ein einzigartiges marktführendes Produkt in einem globalen Markt.
Einen Arbeitsplatz mit den schönen Allgäuer Bergen direkt vor der Türe.
Werden Sie Teil von Outdooractive
Wir freuen uns auf Ihre aussagekräftigen Bewerbungsunterlagen in elektronischer Form, mit Angabe des nächstmöglichen Starttermins und Ihrer Gehaltsvorstellungen.
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