- Followup on Lounge Pass sales leads from our contact centre ouroperations team or direct emails ensuring they are captured andupdated in Salesforce and passed to the appropriateowner
- Become a product subject matter expertworking closely with the Lounge Pass Account Manager ClientOperations team and other internalstakeholders
- Support the BD team and clientswith any product related questions
- Support withproject work to improve processes andprofitability
- Work closely with internalstakeholders to follow up on any query or support needed such as ITfinance support marketing and product andinnovation
- Support the Lounge Pass Team withdaily assigned administration tasks
- Workclosely with internal teams to ensure any client queries issues areaddressed in a timelymanner
- Experience ina commercial environment
- Good understanding ofMS 365
- CRM experience is anadvantage
- Enjoy working as a part of ateam
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Operations Coordinator FTC - London, United Kingdom - Collinson
Description
Please note this is FTC (6months with potential toextend).
Previousexperience of working in Operations and Commercial Environment isrequired.
Collinson is the globalprivatelyowned company dedicated to helping the world to travelwith ease and confidence. The group offers a unique blend ofindustry and sector specialists who together provide marketleadingairport experiences loyalty and customer engagement and insurancesolutions for over 400 million consumers.
Collinson is the operator of Priority Pass the worldsoriginal and leading airport experiences programme. Travellers canaccess a network of 1500 lounges and travel experiences includingdining retail sleep and spa in over 650 airports in 148 countrieshelping to elevate the journey into something special. We work withthe worlds leading payment networks over 1400 banks 90 airlines and20 hotel groups worldwide.
We have been bringinginnovation to the market since inception from launching the firstindependent global VIP lounge access Programme Priority Pass tobeing the first to sell direct travel insurance in the UK throughColumbus Direct and creating the first loyalty agency of its kindin the travel sector with ICLP. Today we still invest heavily ininnovation to ensure that we continue to deliver superior customerexperiences.
Key clients include Visa MastercardAmerican Express Cathay Pacific British Airways LATAM Flying BlueAccor EasyJet HSBC Chase HDFC.
Our mission isfocused on doing good beyond profit which for us means we seek outopportunities for our people to share in our success and that wegive back to the communities and people within which we work.
Never short of ambition the success of ourbusiness is delivered through the diverse and talented team of over1800 global colleagues.
Purpose ofthe job
The purpose ofthe Operations Coordinator role is to provide administrativesupport to the Account Managers and BD teams with both existingaccounts globally and with onboarding new clients.
KeyResponsibilities
Knowledge skillsand experiencerequired
Collinsonis an equal opportunity employer and welcomes differences in alltheir forms including: colour race ethnicity gender identity sexualorientation neurodivergence family status age individuals withdisabilities and people from all backgrounds cultures andexperiences as we strongly believe this contributes to our ongoingsuccess.
We are focused oncontinually evolving our purpose driven high performing cultureproviding an environment where our people have the opportunity toachieve their full potential and do interesting and meaningfulwork. Our company values are: Act smarter Do the right thing Oneteam and Be insight led. These help guide everything we dointernally in terms of how we think act and interact right throughto how we deliver value to our customers and clients.
In your application pleasefeel free to note which pronouns you use (For example she/her/hershe/him/his they/them/theirsetc).
If you need any extrasupport throughout the interview process then please email us at
We also have our very ownBeacons (Domestic Abuse Advisors) supporting within each of ourglobal offices. Our Beacons will be your point of contact if you orsomeone you know needs support.
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