Business Support Officer - Leeds, United Kingdom - Leeds City Council

Leeds City Council Leeds, United Kingdom

1 week ago

Description

Introduction to the team

One Adoption West Yorkshire is a shared regional adoption service across the 5 West Yorkshire Local Authorities. It is hosted by Leeds City Council with office bases across West Yorkshire. Core services are the recruitment and assessment of all adopters, family finding for children, and adoption support through all life stages. Our vision is to ensure that children, adopters, and birth parents in West Yorkshire receive an excellent adoption service.

Your role

You will be part of the business support team supporting our Adoption Support and Multidisciplinary Teams. You will help process Adoption Support Fund applications and invoices as well as supporting our letterbox service which exchanges information (indirect contact) between adopters, their adopted children and members of the adopted child's birth family ensuring compliance with Data Protection legislation.

You will need to be able to work well in a team as well as use your own initiative. The role will require you to be proactive and there will be occasions where you will be expected to work with limited supervision. We are committed to your professional development and will ensure you have the right resources and training to enable you to provide a first-class service.

The role requires sensitivity and involves contact with service providers, professionals, and members of the public. Excellent communication skills are a must; therefore you will need to have experience of using a variety of communication methods.

What you will bring to the role

Exceptional administrative, customer service and organisational skills

Experience of using IT systems and processes within an office environment including Microsoft Office and database recording systems

Ability to work flexibly as part of a team & show initiative, prioritise work and meet conflicting deadlines.

Good English language and grammar skills

For an informal discussion about the role please contact Charlotte Baker

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is ranked 70 on the Stonewall Equality Index 2023. We are also an Age friendly employer, a Mindful employer and a Disability Confident leader.

Leeds City Council is a compassionate employer who is proud to offer the best employee experience. Our employee benefits aim to look after your health and wellbeing, your workplace and your finances. Our shared Values and behaviours help everyone to be their best.

You can read more in the following link

All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period.

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

Job Description

Job purpose

To work as part of a team to provide an effective and efficient administration and support service as part of a regional business support team. Primary areas of work to include, data inputting, word processing, responding to telephone queries, recording accurate information into manual and e-systems and a range of other administrative work providing a timely response to all requests.

Responsibilities

To use clerical time efficiently and to ensure the smooth running of the office, maintaining up to date computer-based and manual filing systems.

To support the lead officer(s) in updating and managing administration functions

To operate relevant ICT packages e.g. word, excel, publisher, databases, spreadsheets, internet, mail merge.

To assist in the website in respect of updating information and importing/exporting data

To provide general administrative support, including duplicating/photocopying, other reprographics, completing standard forms, responding to routine correspondence

Act as the first point of contact for customers and visitors – both in person and on the telephone, in a courteous, professional, calm and friendly manner

To maintain relationships with colleagues in other local authorities and external agencies

To maintain diaries and arrange appointments.

To deal with enquiries in a friendly, efficient and approachable manner

To open, log and distribute both internal and external mail.

To assist in the organisation and booking of visits and events

To take minutes at meetings

To assist lead business support officers in dealing with correspondence, records and enquiries relating to the service

To use the financial accounting systems, procedures and organisation in order to assist in the operation of the financial procedures.

Raise orders for goods and services on internal requisition, as directed by Senior Officer

To maintain stationary stocks

To be aware of and comply with all Leeds City Council policies and procedures e.g. child protection, health, safety, and security, equal opportunities, confidentiality and data protection, reporting all concerns to an appropriate person.

To attend relevant meetings and in-service training and seek to further extend skills, knowledge and experience in order to develop personal effectiveness in the role.

Ensure that electronic and paper-based records are kept updated.

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

To supervise business support assistants, including regularly instructing, checking work and advising and/or training staff

Qualifications

NVQ Level 3 or equivalent is desirable.

Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.

Able to communicate effectively with a wide range of people.

Able to process documentation using Microsoft office applications.

Able to accurately enter/retrieve data information from information systems.

Able to work flexibly as part of a team & show initiative.

Able to prioritise work to meet conflicting deadlines.

Able to demonstrate good numeracy & literacy skills.

Able to assist in the training of new team members.

To display a responsible and co-operative attitude to working towards the achievement of the service's aims and objectives

Knowledge required.

Of general office procedures and practice

Of relevant financial regulations to carry out financial transactions

Knowledge of Data Protection legislation

Experience required

Of dealing with queries from a wide range of people

Of working in partnership with others to deliver work to set deadlines

Of providing customer focussed services

Of participating in teams and working on own initiative

In the use of the Microsoft package

Essential Behavioural & other Characteristics

Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.

Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon

Able to understand and observe Leeds City Council equality and diversity policies.

Carry out all duties having regard to an employee's responsibility under Health and Safety Policies.

Willingness to actively participate in training and development activities.

Flexible and adaptable to change to assist other services as required commensurate to grade.

Participate in appraisal, training, and development activities.

Be aware of and comply with Leeds City Council policies and procedures.

Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.

Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.

The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable requirements It is desirable that the candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates.

Knowledge required

NVQ Level 3 or equivalent

Qualifications demonstrating ability in numeracy and literacy.

Experience required

Of extracting and analysing data from information databases

Of taking minutes

Of staff supervision

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Business Support Officer - Leeds, United Kingdom - Leeds City Council

Description

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Business Support Officer - Leeds, United Kingdom - Leeds City Council

Description

Business Support Officer professionals in Leeds