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    Fixed Term Contract - England, United Kingdom - HCLTech

    HCLTech
    HCLTech England, United Kingdom

    1 week ago

    Default job background
    Description
    We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
    HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. We've always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea's single spark.
    It's that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled.

    The Onsite Technician is a responsible role based on extensive expert knowledge and experience in
    direct customer service which is the core of our business. They carry out work for various customers
    by directly visiting their sites or being permanently assigned to a specific customer at their site and
    providing relevant technical assistance. They ensure that the delivery of services is in accordance
    with SLAs and project requirements, that no over-delivery is done, and work is logged in appropriate
    systems.

    Main responsibilities:
  • Handle service support requests & incidents related to end users
  • Asset management & coordination
  • Hands & Eyes Support
  • Detect faults and provides efficient and effective solutions, Windows Operating system and Laptop/PCs etc .
  • Ensuring all work is delivered consistently and in accordance with scope of work
  • Have a full awareness of service level KPI's and deliver in accordance with these under
  • guidance of
  • Work in accordance with suppliers and customer's rules and regulations for the purposes of
  • health and safety.
    • Benefits
  • A supportive, diverse and global team with a brilliant culture.
  • Competitive compensation and benefits that includes up to 20 days' vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
  • Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
  • Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
  • To know more about us visit –
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