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Gateshead

    Performance & Business Manager - Gateshead, Tyne and Wear, United Kingdom - Sky

    Sky
    Sky Gateshead, Tyne and Wear, United Kingdom

    2 weeks ago

    Default job background
    Description

    The Reporting, Insight and Performance team, made up of Analysts and Business Performance Managers, provides support, detailed analysis and insight to help continuously improve operational performance.

    This is an exciting opportunity to become part of this team as a BPM, reporting to a Business Performance Controller.

    Drive business performance for customer, people and business in the most efficient and effective way and in alignment with the Sales plan
    Carry out deep dives via call listening, Speech Analytics tools and other sources of data to identify problems and support business improvement initiatives and offer solutions
    Working alongside the Reporting and Analysis team to source insight and reporting for all non-trading KPI's
    Working collaboratively with colleagues in the wider team and across the business to identify opportunity, drive improvement and deliver balanced KPI performance and consistency
    Develop action plans/solutions with SM's/HOSO's to improve performance across any non-trading KPI's, including our people/customers and highlight risks and opportunities you identify
    Use multiple tools, techniques and resources to help build a picture to tell compelling stories

    Track record of setting ambitious targets and delivering high performance at large scale
    Proven ability to design and deliver action plans, supported by strong governance models, that improve performance
    Deep understanding of data with the ability to translate this into actionable insights and recommendations
    Commercial knowledge on how all operational KPI's can impact each other
    Experience in all Microsoft Office packages

    We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same.

    A generous pension package
    Private healthcare
    Discounted mobile and broadband


    Inclusion:
    We also know that everyone has a life outside work, so we're happy to discuss flexible working

    We are an equal opportunity employer and value diversity at our company.

    We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

    Please contact us to request accommodation.
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