Jobs
>
Cheltenham

    Head of Customer Operations - Cheltenham, United Kingdom - HR Star

    HR Star
    HR Star Cheltenham, United Kingdom

    5 days ago

    Default job background
    Description

    Head of Customer Operations

    Job Summary:

    Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of coordinators while also engaging with clients to ensure their needs are met and expectations are exceeded.

    Key Responsibilities:

    Business Customer Operations Management:

    • Oversee the day-to-day running of the office coordinators, ensuring smooth operations and efficient workflows.
    • Develop and implement strategies to optimise business customer processes and enhance productivity.
    • Collaborate with senior management to set and achieve operational goals aligned with the company's objectives.

    Customer Focus:

    • Work closely with the Managing Director to ensure the delivery of exceptional service to both new and existing customers.
    • Manage the customer journey to ensure a seamless and satisfactory experience from initial contact through to post-purchase support.
    • Gather and analyse customer data to identify trends, preferences, and areas for improvement.

    New Business and Project Management:

    • Working closely with the Managing Director on the development and execution of new business initiatives and projects, working closely with cross-functional teams to drive success.
    • Take ownership of project timelines, budgets, and deliverables, ensuring timely completion and quality outcomes.
    • Act as a liaison between clients and internal teams, providing updates, resolving issues, and managing expectations.

    Team Leadership and Management:

    • Lead and mentor a team of coordinators, providing guidance, support, and professional development opportunities.
    • Set clear expectations and performance goals for team members, conducting regular evaluations and providing feedback.
    • Foster a collaborative and inclusive work environment, promoting teamwork and individual growth.

    Qualifications and Skills:

    • A degree or similar in business administration, management, or a related field.
    • Proven experience in operations management, preferably in a customer-centric environment.
    • Demonstrated leadership skills with the ability to inspire and motivate teams to achieve results.
    • Strong analytical and problem-solving abilities, with a focus on driving continuous improvement.
    • Excellent communication and interpersonal skills, with the ability to interact effectively with clients and colleagues at all levels.
    • Professional maturity and the ability to handle challenging situations with diplomacy and tact.
    • Proficiency in project management tools and techniques.
    • A proactive and results-driven approach, with a commitment to delivering exceptional service and adding value to the organisation.
  • Marks & Spencer

    Customer Assistant-operations-cheltenham

    2 days ago

    Marks & Spencer Cheltenham, United Kingdom

    **Working Pattern** · Week 1: · Sunday 06:15-11:00 · Monday 04:15-08:15 · Wednesday 04:15-08:15 · Friday 04:15-08:15 · Saturday 04:15-08:15 · Week 2: · Sunday 06:15-11:00 · Monday 04:15-08:15 · Thursday 04:15-08:15 · Friday 08:15-12:15 · Saturday 04:15-08:15 · **Purpose** · - To ...

  • The Benefact Group

    Head of Customer Operations

    1 week ago

    The Benefact Group Gloucester, United Kingdom

    **Working hours**:35 hours per week, Monday to Friday · **Duration**: Permanent · **Location**:Gloucester · **Job ref**:201262 · **About the role***: · We have a fantastic opportunity to join our business **Ecclesiastical Insurance** in **Gloucester.** · As **Head of Customer Ope ...

  • GE Aviation

    Customer Operations Lead

    1 week ago

    GE Aviation Gloucester, United Kingdom

    **Job Description Summary**: Working within the Dowty Propellers ROW Services Customer operations Team, you will be engaged in a wide variety of activities relating to pricing, fulfilment, delivery, account management and associated business processes and activities. You will dep ...

  • GE Aviation

    Customer Operations Lead

    2 days ago

    GE Aviation Gloucester, United Kingdom

    **Job Description Summary**: Working within the Dowty Propellers Global Customer operations Team, you will be engaged in a wide variety of activities relating to pricing, fulfilment, delivery, account management and associated business processes and activities. You will deputise ...

  • N & B Foods Ltd

    Customer Collections Operative

    2 days ago

    N & B Foods Ltd Swindon, United Kingdom

    **Basic £23,795 plus Overtime** · N&B Foods Ltd supply fast-food outlets across Southern England and Wales with the essential frozen, chilled and ambient products they need to make your next takeaway. · We are looking for a new Customer Collections Operative at our Swindon Depot ...

  • 365 People Limited

    Customer Service Operator

    1 week ago

    365 People Limited Oldbury, United Kingdom

    **Customer Service Operator** · Location: Oldbury · Pay: £22-24K per year · Temp - perm · Hours: 2 weeks am 7am - 3pm / 2 weeks pm 3pm - 11pm (rotational shift) · 365 People are recruiting on behalf of a one of our amazing manufacturing clients for an experienced Customer Service ...

  • BMS Performance Ltd

    Stores and Customer Operative

    6 days ago

    BMS Performance Ltd Bromsgrove, United Kingdom

    Fantastic opportunity to work for a secure company that has seen steady and continuous growth in recent years. A company that takes pride in the way the look after their employees. · **The role** · This is a day role Monday-Friday position based in Bromsgrove. · **The company** · ...

  • Undisclosed

    Administrator - Customer Operations

    1 week ago

    Undisclosed Gloucestershire, United Kingdom

    Job Description · Administrator - Customer Operations · The duration of the contract is 6 months. · The location of the role is Gloucester (full-time on site - Monday to Friday). · The pay rate on offer is £16 - £17 per hour. · Summary · An exciting opportunity to join a dynam ...

  • HR Star

    Head of Customer Operations

    5 days ago

    HR Star Cheltenham, Gloucestershire, United Kingdom

    Head of Customer OperationsJob Summary:Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effectively manage a team of c ...

  • Undisclosed

    Administrator - Customer Operations

    6 days ago

    Undisclosed Gloucestershire, United Kingdom

    Administrator - Customer OperationsThe duration of the contract is 6 months. The location of the role is Gloucester (full-time on site - Monday to Friday). The pay rate on offer is £16 - £17 per hour. Summary An exciting opportunity to join a dynamic team responsible for all cust ...

  • Marks & Spencer

    Customer Assistant Operations/ Warehouse

    4 days ago

    Marks & Spencer Hereford, United Kingdom

    **Purpose** · - To deliver a great shopping experience for their customers, putting customers before task every time · - Champion new ways of working within stores through an open mindset and positive attitude · - Complete tasks and processes that deliver 'best in town' standards ...

  • Lockdown Medical Limited

    Customer Service and Operations Assistant

    1 day ago

    Lockdown Medical Limited Redditch, United Kingdom

    **Company description** · We supply implant and instruments to the orthopaedic healthcare industry · **Job description** · - Receive and record all orders received by the company and process these through to invoiced status · - Arrange timely delivery of implants and instruments ...

  • Wheatstone Solutions

    Customer Care Maintenance Operative

    3 days ago

    Wheatstone Solutions Cheltenham, United Kingdom Permanent, Full time

    Customer Care Operative - Gloucestershire - Permanent - £ Van and Fuel Card · Wheatstone Solutions are working with a Residential developer looking to recruit an experienced Customer Service Maintenance Operative into the team. · The duties of the role will be to carry out a high ...

  • HR Star

    Customer Success Operations Executive

    20 hours ago

    HR Star Cheltenham, Gloucestershire, United Kingdom

    Job Description Head of Customer Operations · Job Summary: · Responsible for overseeing customer operations, managing customer relations, and driving initiatives to raise standards and enhance the overall customer experience. This role requires a proactive leader who can effect ...

  • Swindon Borough Council

    Control Room Operator, Customer Services

    1 week ago

    Swindon Borough Council Swindon, United Kingdom

    At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that's who we're doing it for - the communities and businesses that make our town gr ...

  • Synergy Consulting & Recruitment LTD

    Part Time Customer Service Operator

    1 week ago

    Synergy Consulting & Recruitment LTD Chippenham, United Kingdom Part time

    Our client is currently recruiting an experienced customer service operator for a part time role working 4 hours per day Monday to Friday. · The client is flexible on working hours between 0900 and 1700 but must complete 4 hours per day. · You will be completing both inbound and ...

  • Sprint Recruitment Limited

    Fleet Manager

    3 days ago

    Sprint Recruitment Limited Cheltenham, United Kingdom Full time

    FLEET MANAGER · Location of the Fleet Manager / Fleet Maintenance Manager / Fleet Workshop Manager / HGV Workshop Manager / HGV Maintenance Manager: Cheltenham area · Salary of the Fleet Manager / Fleet Maintenance Manager / Fleet Workshop Manager / HGV Workshop Manager / HGV Mai ...

  • Appcastenterprise

    Events Administrator

    3 days ago

    Appcastenterprise Cheltenham, United Kingdom

    **What we'll give**:Events Administrator** · - £24,000 per annum dependent on experience, per hour, 40 hours per week · - Compass exclusive offers on PerksAtWork · - Access to a wide range of programs to train and develop you · - Pension contribution · - Medicash healthcare · - E ...

  • Kinshofer

    Aftersales & Spare Parts Co-ordinator

    1 week ago

    Kinshofer Cheltenham, United Kingdom

    **About the Role**: · It's an exciting time to join our small passionate and ambitious team. We are looking for an enthusiastic, customer focused and organised Operations Co-ordinator for our growing business. We are recruiting this role to interface with customers particularly o ...

  • Jefferson Wells

    Customer Program Leader

    3 days ago

    Jefferson Wells Cheltenham, United Kingdom Full time

    Role: Program Leader / Customer Account Manager · Site Location: Cheltenham · Rate: £70 per hour Via Umbrella (Inside IR35) - Permanent available · Duration: 6 Month contract · Position Summary · Key Responsibilities · All contract performance related activities, tied to custom ...