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Romsey

    IT Support Engineer - Romsey, Hampshire, United Kingdom - Altair Engineering

    Altair Engineering
    Altair Engineering Romsey, Hampshire, United Kingdom

    4 days ago

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    InternshipSHIP
    Description
    We are currently looking for a Customer Success Intern in Altair UK.

    You will collaborate closely with the Customer Success Team, Technical Support Team, Sales Force/Operations Team, and Account Managers and Sales channels.

    This posting is for a position within our Data Analytics Customer Success Team. The intern would most likely report to the US or EMEA technical support managers.
    Customer technical support – engage with customers, prospects as well as Altair field teams, engineering, product management to identify and resolve issues in a timely manner
    # Drive customer success – work closely with the customers, prospects and partners helping to build state of the art application deployments using software from the Altair portfolio in a complex enterprise environment helping our clients to achieve success in a variety of uses cases
    # Communicate Altair – manage relationships between Altair and our clients to provide a reliable communication channel for all kinds of technical inquiries
    # Work with the team – use your experience and application insight to support Altair teams in a variety of scenarios

    Collaborative, team oriented, yet able to initiate and drive customer support engagements
    Experience with analytics / data science software
    Basic knowledge of IT management
    Willingness to learn about new technologies in the field of data science and enterprise applications, both cloud based and on premise
    Strong communication skills and commitment to work with clients via ticket systems, phone calls and web meetings
    English language fluency – another language (German, Spanish, French) is not essential but highly welcome
    Embrace Diversity and Take Risks
    Monthly Student-Paid.
    Flexible Working Hours (Work from Home and Office).
    Attend offices once or twice a week for Training & Development - Free training on Altair products.
    #
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