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    Flexible Level 2 Support Engineer - London, United Kingdom - proAV Limited

    proAV Limited
    proAV Limited London, United Kingdom

    1 week ago

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    Description
    About The Role

    Role Overview

    proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

    Our immediate requirement is for a Flexible Level Support Engineer to be a key part of our London team, representing proAV, taking full responsibility for maintaining high levels of customer experience through onsite attendance to conduct level engineering support, break-fix activity and AV maintenance across proAVs client portfolio – Auditoriums, Meeting rooms, unified Communication systems and any related audio visual spaces.

    Due to the nature of the Support Services business these areas are subject to strict SLA's and KPI's to ensure high levels of uptimes and efficient resolution times to fault rectification, case closures and associated administration.

    This is an onsite based position, but not restricted to any single account, but focused to those where level engineering support is required (not field based), but working in conjunction with our existing onsite teams or providing temporary backfill to permanent level engineers.

    This is an exciting opportunity for an exceptional Flexible Level Support Engineer to join an established operation with scope to drive and enhance the service at every opportunity.

    Experience of the position will be reflected by the remuneration and benefits package.

    Key Responsibilities

    Essential Duties and Qualities include the following. Other duties may be assigned.

  • Troubleshoot and remediate AV faults using established diagnostic techniques
  • Communicate and coordinate on-site with clients, facility owners, general contractors, and associated trades as required to complete AV fixes
  • Ratify AV services according to system documentation, industry standards and best-practices
  • Preventative Maintenance support as required
  • To ensure all process are compliant with client and proAV policies including security, HSE, Quality and Corporate and Social Responsibility
  • Report break-fix key management updates to site managers
  • To provide fault reporting to relevant teams.
  • A passion for service excellence, with a wealth of knowledge and experience in all current audio-visual technologies
  • The ability to use your initiative and solve problems effective.
  • Provide remote support via phone as required
  • Replacing faulty equipment hardware
  • Diagnose faults in problem systems

    • Desirable skills

  • Minimum of three years corporate experience
  • Extensive knowledge in Event spaces including audio, video and lighting equipment bothdigital and analogue
  • Ability to multitask and work under pressure to strict deadlines
  • Remain client facing and calm under pressure
  • Have excellent communication, time management, presentation and organisational skills
  • Be enthusiastic and self-motivated
  • Be able to establish productive relationships with people at all levels
  • Ability to use own initiative appropriately
  • Extensive knowledge of Audio-Visual systems and technologies
  • Customer focused and strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner
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